H B S Pharmacy Within Silsden Group Practice Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
Very variable - some of the Pharmacists and administrative assistants are helpful and work appropriately.
One in particular is rude and incompetent in my opinion - I have his details and am preparing a formal complaint to submit to HBS head office and the GPhC (General Pharmaceutical Council).
Edit: I should say that the more experienced/older Pharmacist who works here is the one with the best attitude and communication. He was always a pleasure to interact with. I shall miss seeing him - I have now moved to another pharmacy due to the intolerable conduct of some of the other staff.
Genuinely never been greeted with a ‘hello’ or a smile, or eye contact here! Never met a team with such contempt for customers. Genuinely hate going here as have never been made to feel so uncomfortable doing something so simple.
You just get spoken at and down too, each one of them!
Prescriptions are rarely ready for collection, even if they were sent by Dr surgery 5 or 6 days previously. So today I wasn't supprised as yet again
I was asked to come back tomorrow!!! when I questioned why tomorrow? And pointed out that there were zero customers and 3 staff sitting chatting, the girl very rudely getured by curling a lip and rolling her eyes, she said "only got it yesterday " obviously an untruth, I informed her that it was issued on Tuesday its now Sunday, she folded her arms and pulled a face, then reluctantly said I could come back in 20 mins,
As I left the shop having agreed to return in 20mins, she called me back and asked " so do you want to come back tomorrow? " unbelievable!!!! I very carefully and clearly informed her again that I would wait in the car for 20 mins and return and I'd expect the meds ready at that time... she rolled her eyes as I spoke. Incredibly rude. Aggressive tone and body language.
???? not customer service in my opinion.
When I returned she snapped loudly "ADDRESS?" Then banged the bag of meds on the counter and stood lip curled arms folded and glared at me.
Rude unprofessional and lazy .
As I say this happens regularly not a one off.
Staff are so rude and unhelpful. They can’t seem to get any medication but can’t be bothered to inform you even when it is important or they have had the prescription for days. Mostly they ignore customers and the wait is crazy when they don’t ask you to go back! I will be changing my chemist for one with manners and an interest in helping customers. Disgusting doesn’t cover it!
Poor service from the woman who works on the counter, not friendly at all no customer service skills. The older pharmacist who works there however has always been great.
Terrible customer service by member of staff Mabz who failed to give my prescription correctly resulting in a return visit.He then proceeded to shout at me reducing me to tears.I have used this pharmacy for years without problem.I feel further urgent training is required by this member of staff
In a nutshell …. It is a very unfriendly unwelcoming environment. The staff (who serve on the counter) are not blatantly rude but they need to learn some interpersonal skills. A smile would be nice. I know they’re busy but I had 2 unpleasant visits. A long wait to be served after several staff made eye contact with me and nothing else, no acknowledgment I was waiting and no apology for any delay. On a second visit I confirmed my details loudly over 2 counters, other customers could hear my name, address, details of some of my usual medications and what I had ordered. I felt very uncomfortable about this. I am not in a hurry to visit again.
Very poor service, just called to offer rolls for the card macine and the staff completely messed about, shouting and singing down the phone, I will be making a formal complaint as I have the name Amele Hussain to head office, calls are all recordede
Quick Facts About H B S Pharmacy Within Silsden Group Practice
Today
Opening Hours
| Monday | 09:00 AM - 09:00 PM |
|---|---|
| Tuesday | 09:00 AM - 09:00 PM |
| Wednesday | 09:00 AM - 09:00 PM |
| Thursday | 09:00 AM - 09:00 PM |
| Friday | 09:00 AM - 09:00 PM |
| Saturday | 02:00 AM - 09:00 PM |
| Sunday | 08:00 AM - 09:00 PM |
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