Gateway House Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
After 2 years of being with them and not receiving so much as a phone call, I spoke to someone down the phone who told me I wasn’t allocated on the waiting list as I’ve never been assessed (I was previously with youth service on high needs). They’re supposed to assess me when I was moved. Another year passes and I finally get an assessment. I was told I’m entitled to psychotherapy and a support worker. A year later and still nothing.
Come to now and recently was told by my gp I’ve been discharged. Why? Because had 14 to respond to a letter they sent me. I never received said letter. In between these waiting times they had received crisis letters from my specialist doctors stating mh is urgent. When I finally spoke to someone it was admitted they do not read chase up letters. 3 years of waiting, and pure torture be told “you’ve been discharged because you didn’t respond to a letter” a letter I never received. How they get away with this I do not know. It seems they’re so overwhelmed they are looking for any excuse to get rid of patients. Absolutely awful.
After one phone call with a nurse and one call with a pharmacist, I was discharged from their service after less than 24 hours of referral. I was told, "that's our job done".
If you are offered this 'service', refuse it. It is a waste of time. I was left feeling abandoned.
I'm not sure what there purpose is. My recent experience of mental health help in Norwich has been beyond awful. Help is non-existent.
Gateway House. This service is obviously under extreme pressure, or in denial they cannot facilitate the patients needs/requirements.
I was not going to write a review, but after 3 years of waiting for a Support Worker, I’ve still not got one & I missed 1 appointment this week and have been threatened to be removed from the system, interesting.
Due to the nature of my Mental Health, I’m limited to what I can say here, but let’s just say, I’ve utilised Mental Health Hospitals and been in multiple crisis events whilst waiting for support that hasn’t come. When I’ve been discharged from Hopsitals, Gateway have seemed to interact but this is swift to disappear. I have myself had appointments cancelled, or been invited to appointments that have been unnecessary. I’m always told a support worker will soon be assigned, but never is, nearly the end of another year waiting.
I am now writing to my MP & to NHS board regarding this service, I’ve recorded all sessions and meetings & if you are at a bad point I would advise seeking Crisis Support as they can help, Gateway will just signpost you around services you’ve already utilised and string you along, I didn’t want to write this post and I doubt I’ll remove it either, my name is Public and I hope others can relate.
Update (September)- had my first assessment beginning of may. And still no other appointments or any support. Have telephoned numerous times. Does nothing. If you have funds go private. This does more damage then good and you feel totally left alone.
I don’t usually leave feedback for anything, but for this I will. I’ve suffered with mental health for over 10 years, my official experience with mental health services was awful, I had to step away,I found the help I received made everything so much worse. I would see someone new every single appointment (over 10 appointments) and have to repeat my trauma. Over covid I reached out, the same happened again,. After reaching out again as I’m at my breaking point, I was referred here from my surgery counsellor, for a diagnosis. So far I’ve had my assessment and looks like I’m being referred for counselling (not what I want) as I was referred here for a diagnosis and necessary treatment. Call backs from this team are not good, if I didn’t have my family at the time I’m not sure where I’d be. RUDE RECEPTIONIST, twice I’ve encountered a rude woman, people that phone up are clearly vulnerable and probably close to the edge!! Have some companionship and patience!!! Retrain your team! Your receptionist has knocked me back alone!!! And I’ve had to now seek help from family members again to take me down from the edge! Can’t believe these people actually get these jobs! Whoever you are working 30th May,a/m slot, do yourself a favour and change jobs as clearly you hate it so much! And thanks for making me feel even more helpless!
Update December. Still no further appointments , that’s 8 months wait so far to see someone for a diagnosis. They are understaffed and cannot cope with the amount of patients on books.
No phone calls (unless you call) even dr wrote in for urgent push. Doesn’t do anything unfortunately.
Atrocious. Turned up for first assessment due to an urgent referal from my GP due to my bipolar disorder. The health professional wasn't even there to see me.
It was their mistake, they said, not even an apology....
Absolute joke of service been under mental health over 8years constantly chasing up no support when needed was on list for med review and see professional again only to be forgotten, once finally got threw complained senior career come out saw me 5mins said didn't need mental health I look happier! took me of my review waiting list ! I'm now back on at the bottom ,gp had to write to them again! as they obviously didn't Read any notes and I'm still waiting med review on tablets iv been on for years that I shouldn't , and support as my support retired about 4-5 years ago been let down by numerous gateway staff since don't turn up or cancel appointments with out informing you. Avoid all costs just makes your mental health worse by there lack of commitment and services
If I could give 0 stars I would. Absolute shambles! Been with the service approx two years now and only ever saw one Care Co face to face about 3 times and she cried during her last visit and told me inside information about the service. Every other Care Co before and after this person I've spoken on the phone to about 3 times before receiving the usual letter "I'm leaving the service you'll be assigned someone new". I'm tired of repeating myself to these different people. They need proper training on how to work and communicate with people with mental health problems. They don't have a clue. Suicide rates increasing and people wonder why.
Edit: 25th May 2022. After not ever wanting to return due to the below experiences, I was forced to in an attempt to get some prescribed a medication that might not cause me adverse reaction. I was told prior to the appointment, during a phone call, that I was now going to be out on the psychotherapy waiting list. At my appointment today I was told that this was not the case and was again gasltit regarding the previous conversation. I was also made to repeat my entire history and the person I saw had not read my notes, as they were asking questions which are already answered in my notes . They were condescending regarding the loss of my cat, who has been my reason for living and which is stated as such in my notes. I was already triggered by having to go to Gateway House and being seen in the same room as previously. I had reiterate various facts and inaccuracies. They weren't even aware that I am awaiting an autism assessment, even though one of their staff met with me to discuss it. More lies, gaslighting and incompetence. How anyone recovers under this device is beyond me. They are negligent and cause more distress than they help.
2 CPNs that didn't turn up for appointments. Both lied about me being on a waiting list for an official diagnosis and therapy.
Then I get an incompetent care coordinator who twists things, gives bad advice, is incompetent, gives links to Facebook groups instead of signposting to proper help, kept trying to send me to group therapy when she knows that it triggers cult trauma, doesn't follow up on things she has promised to, meaning I have to prompt her.
Basically, she has been useless and I am no further ahead than I was 6 years ago.
I am in the process of writing an official complaint to Hellesdon but, as someone who is daily suicidal and anxious, that's quite a feat with no support.
Update: My latest care coordinator started gaslighting me. He even did it in front of my partner, who called him out on it. This person should not be allowed to work within the NHS. He has lied. He turned up at my house uninvited and triggered me. When I saw him at my gate I told him to go away, and I did this calmly. He then back chatted me as he walked away, and gaslighted me, causing me to become triggered and shaken, which then kicked in my fight mode. He then denied gaslighting me! Even though I had a witness, and a voice mail to prove otherwise.
He pushed and pushed until I snapped and then no doubt went back to report that I was the problem. The NHS are absolutely negligent and the Norfolk and Suffolk Mental Health Trust should be completely overhauled. I would rather take my chances looking after myself than to ever have their involvement in my mental health care again.
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