Garden Court Hotel , Aylesbury

Amazing place to stay at, beds were comfy and service was impeccable I can not explain how satisfied I am. The location was amazing there was a big place for children to play and there is a river around 10 minutes away and you can feed ducks there. I recommend going here.

We only use the car charger, but the man in charge in the hotel kindly allowed us to use the toilet. So 5 stars for him, but only 4 for the charger.

Overall this hotel should be closed and completely refurbished.||||On arrival the main entrance was having concrete work done so had to enter through the rear door where you walked past discarded fridges and other tools. You arrive into a dark and dingy hall and I genuinely thought they had had a power cut as it was so dark; only small emergency type lighting on. The walls were black and stained and the carpet pattern was unrecognisable. The ‘reception’ was basically a desk and the security guard they had posted here was either asleep OR playing games on his phone (one night with spent alcohol containers next to him - unsure if it was theirs).||||The room was very big; the bed was comfortable and the bathroom was recently refurbished. Thats where the positives stop.||||The furniture in the room was extremely outdated and the sofa looked like it could walk itself out the room!! Very unclean and clean.||||Their is no air-con or natural air flow in the room; even opening the window provided little relief from the heat wave we experienced.||||I paid nearly £450 for 5 nights here and if I had the option of alternate accommodation I would have taken it. Honestly; would have paid £150/200 for this stay at a push.||||Overall this hotel should not be open and should be closed for refurb.

I booked this hotel as I had an unexpected stay over in Aylesbury and it cost me £137.75. On first inspection the room looked spacious and clean……however! |The toilet seat did not fit the toilet and the sink was dirty and cracked. There was a towel radiator installed that is switched on via the room light switches and the wiring near the floor looked suspect to me. The shower head was filthy and there was no way I would use it. |The room itself was very cold with a small plug in electric heater against the wall. The bed itself was quite possibly the hardest mattress I have even slept on, skin to sleeping on a lumpy concrete pad. The air con was faulty and this flashed fault codes every half second illuminating the room in an annoying green glow. The control panel was broken rendering it useless. The clock provided was also 7hrs and 20 mins out of time. |The following morning I opened the curtains and discovered what looked suspiciously like human poo on the net curtain. |A very uncomfortable night indeed and not one I would be willing to repeat……I skipped the breakfast offer!

The worst hotel I've ever been. Receptionist watched videos on his phone and couldn't be bothered. The building smells bad especially the ground floor. Actually it reeked. A mixture of mice droppings and sewer. In the room for two (separate beds) one was a proper bed and other a most uncomfortable sofa of my life. I would be more comfortable on the floor if I wasn't afraid of touching the carpet with a 5 metre stick due to cleanness, or should I say lack of it. Somebody did clean the room and bathroom but only where it was convenient to. Every single area where the hoover or mop wasn't able to fit easily was filthy. What it looks like - few years old yellow buildups of dirt and gunk in every corner of the bathroom. Bathroom curtain haven't been washed in ages. Everything is old, broken or soon to be broken. AC didn't work, shower head leaking, shower hose leaking in two places, faucet barely moving. Bathroom has no ventilation at all. Room wasn't cleaned even once during the stay. I left the worst for last. The shower stops working after few minutes. Every single time. I think there is some water tank which empties and you simply loose water mid shower! That is not all, it isn't possible to adjust the water temperature. Any adjustment ends up in sudden drop of pressure thus not being able to shower. You will burn in steam for 3 minutes only to find yourself waiting for 15 minutes for another dose of steam. Maybe it is a conscious safety system so no one can die from overheating...? Terrible place. Due to the British F1 Grand Prix the price of the room was bloated beyond comprehension. Looking at this retrospectively, I think, I would have had a better more comfortable time in a tent or hammock... I do not recommend that place to anyone. An easy 1 star.

Staff were great and helpful, but still was a pretty depressing place to stay. Shabby interior and room, dated and well past their best, and a few things such as light switches were broken. Hard to think of the bathroom as clean when everything is discoloured with age.||||Location is decent and easy to find and park there, I'm sure it was a wonderful place to stay 40 years ago when it was last decorated.

this is the place to stay if you want to pay high prices to stay in a run down, shabby out dated hotel. You are greeted at the entrance with skips full of filthy old mattresses', window frames and general debris, old sofas sit on the edge of the car park. The hotel has rooms which are not clean nor effective? Air conditioning does not work and shower heads hang from the wall, its a mess! There is no restaurant or hot food - don't be misguided by the pictures! breakfast is actually in a brown bag - a very expensive brown bag. ||||This is all backed up with no manager on site and a customer service team who just don't want to listen.

I booked a room for Saturday 2nd July 2022. I had booked other hotels tentatively but wanted a hotel that was clsoer to a local venue at which we were attedning a concert. A present for my wife. Upon booking at Garden Court, and receiving confirmation of that booking, I cancelled the other hotels. Just 5 days before I was due to attend Carlos, from the hotel he did not identify his position, I assume someone with some form of "responsibilty" called me to advise that they had to cancel my room. I advised strongly this was not acceptable and the excuse given was contractors had overrun and my room would not be available although the hotel was still going to be open. I aske dif I could have another room he said no as the hotel was full. I said with events at Silverstone (F1) and other local events I would not find alternative accomodation. This proved to be the case!! I advised that as a result I would have to drive 3 hours instead. All I got was "sorry for the inconvenience blame contractors etc. This is not acceptable and I note from previous reviews that renovations have been ongoing for a while. I did not look at these when I booked nor should I have to when my booking was confirmed. This falls way below the standard of Best Western hotel service and I do not intend to use them again. I said to Carlos that it would spoil my weekend and it did. The romantice weekend away, the first in 3 years, did not happen. I had to drive, not drink etc etc. Carlos I found your excuses to be insincere, patronising and completly lacking in empathy and any customer service. Why I was advised in such short tilme is beyond me and if you and your team cannot manage you own contractors that speaks volumes. No offer of trying to find alternative accomodation nor offer in fact of any help whatsoever. No customer service at all.