Dough Outta Selby Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Offerings
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Late-night food
Dining options
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Lunch
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Dinner
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
Children
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Good for kids
Best KPortal Reviews
Absolutely shocking. We ordered food from here about a month ago through just eat. one of the pizzas was completely burnt upon arrival. Delivery took nearly two hours (an hour over the original stated time). Despite being burnt, the food was somehow cold when it arrived. I contacted them directly to try to handle it without leaving a review but I was met with argumentative behaviour. Gregory, the director basically tried to blame us because we had to reheat it (as it was cold) and made excuses that the “delivery times are estimated”, etc etc. He was extremely condescending and didn’t try to help or find a resolution at all. We couldn’t figure out how to request a full refund on just eat and so we’d requested a partial refund. Gregory said, and I quote, “Are you wanting me to issue a full refund? My problem is that you 'have accepted through just eight a partial refund. At my end I cannot issue anymore as the payment though just eat as you have agreed to accept this.” I explained that it only allowed us to choose one item for a refund, when we’d ordered multiple. He then said he'd “see what he could do and get back to you”. That was on the 17th of October and I’ve heard nothing since and have not been refunded. I’ve messaged twice asking for an update and been left on read.
Completely appalling behaviour. We would have given them a second chance but the way they’ve handled it has been atrocious. Beware!
DOG POO PIZZA This how this place should be called .Absolutely disgusting.We ordered through Justeat the food was 20 minutes late arrived stone cold .The “MEATBALL”pizza was the worst food I have ever eaten in my life inedible ,something which looks like meatballs was so hard nearly broke my tooth.
Tried to call the place but they put you straight to a voicemail no chance to speak with anyone.
DO NOT ORDER ANYTHING FROM THERE
Best pizza I’ve had in selby! Amazing choice of toppings you don’t find anywhere else, obviously homemade dough and cooked to absolute perfection! Even the veggies and vegans were happy and the staff were really accommodating with allergies. New favourite place to eat!
Don't know where to begin, shocking. Genuinely the worst customer service I've ever encountered and that is no exaggeration.
Ordered at 8.20pm, almost 2 hours later we ring to see what's going on.
Given some story that Im highly doubtfull was even true, we were told the delivery driver would call to find address. They never rang, gave up in the end.
I'm thinking the order was never made/sent, would have been nice to been informed that was the case rather than waiting around out of decency to see if it would turn up.
Maybe the food is good, maybe not... I'll never know.
EDIT* Just Wow… what a poor and aggressive response and full of lies. 1)The address is perfectly correct as was the postcode (even dominoes found it) 2) I never swore or raised my voice at you 3) you tried to offer a free pizza AFTER I left the negative review . Very poor behaviour, service and response. I suggest some customer service training is in order as you can see from the other reviews your service and delivery times are appalling. Also I would suggest not offering a delivery service if you can’t actually get the food to customers hot and on time.
Waited 2 hours for our order to be delivered. Never arrived…..sat here starving, so ordered from dominoes (selby) ready in 10 minutes (now that’s customer service) dough outta selby you’re c*ap. thanks to dominoes for saving the day ????
Also just amazing that just this morning you have received five 5 star reviews within minutes of each other (yet have only received 25 all year previously) ???? keep up the good work Craig!
They cancel JustEat orders when they're small orders instead of just having a minimum spend on the app. Two weeks running now They accept the order then immediately cancel it.
Ordered food and waited an hour and half with the app still saying out for delivery.
After having to call them, found out the driver went to the wrong address and apparently called us…we received no calls.
No apology and no food. Asked for a refund, which they provided.
Won’t bother anymore.
In reply to the comment:
When calling I spoke to the driver who called and the chef, the owner was not on site and they didn’t mention anyone else.
My wife can confirm the contact details were correct and we have just got another order from another company perfect fine who called us.
Delivery from Uber.
Took 2 hours 15 minutes (over an hour late from delivery estimate).
Food was alright, nothing special… not really worth the cost though.
Quick Facts About Dough Outta Selby
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | 02:00 AM - 10:00 PM |
| Friday | 02:00 AM - 10:00 PM |
| Saturday | 02:00 AM - 10:00 PM |
| Sunday | 02:00 AM - 10:00 PM |
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