Coulby Newham Pharmacy Info
Amenities
Service options
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
Very poor pharmacy, service very slow never dispense medication when prescription is received even when sent prescription 3 days prior to collection I still had to wait around 30 minutes with about 6 people waiting, I have never attended in the past 4 months or so and not been witness to a customer being aggravated by such poor service and being vocal regarding this however you honestly can’t blame them! This used to be a very good pharmacy so not sure what has happened in the last 6 months or so. Also if they are not going to answer the phone just discard the contact number was on hold for over 30 minutes so ended up driving there on the off chance my prescription had been completed on arrival 2 people waiting I waited 20 minutes for a repeat prescription wondering why the phone wasn’t answered but presumably it is unplugged as no phone rang the full time I was there which I find hard to believe no one called! Anyway get back home with my prescription to find the 2 main items not present with no items owing slip present. Another phone call made to find out where my missing items are and after 35 minutes on hold, guess what yeah NO ANSWER!!!!! Very poor
Had to phone 111, Saw a GP swiftly.
Was supposed to collect meds from this place , the pharmacist queried the dosage from the fully qualified GP.
Made no sense at all.
I've gone two days without meds as they didn't have any the following day.
Had to phone 111 again.
Stay away from this place, disgraceful.
Disorganised - had appointment for 9.50 covid booster. Walked out 30 minute later couldn’t wait any longer. Shocking service
I tried to call from 1150 I was 7th in the queue by 130 pm I was 3 rd the it went to music only I decided to ring later. 5pm I rang 5th now at 630 pm it said 4th then just music . I needed my medication urgently so I got a taxi at 7 15 pm (£7) only to find it shut. I rang again to see if anyone’s in but said I was 5th in line WHY NOT LEAVING ANSWERPHONE MESSAGE SAYING THEY WERE CLOSED. I had to reorder a taxi another (£7) and wait in the pouring rain . What a fiasco I will get my prescription from Tesco from now on.
Omg!!! First and last time here, over 50 minutes to wait for a prescription, then they don't have it all!! Making prescriptions up as they are collected defeats the purpose of getting them sent to the pharmacy, lovely lasses just the way the operate isn't effective
After 4 attempts at trying to get in touch to ask about my prescription..I was gradually going down the list of waiting for advisor...each attempt last 50 minutes..from 1 pm until 20:30 pm..still no answer...after been next in line for 20 minutes.. disgraceful service
Rarely have everything on a prescription, young male pharmacist has a attitude problem. Not enough staff to cover demand and the ones they have don't care. I phoned it was obvious that the telephone was off the hook. Initially was 7th in line, was caller number 4 for 35 minutes, caller 3 for 25 minutes, the queue was only going down as people must of been sick of waiting, in total I held on for 1 hour 30 minutes and give up. If it wasn't for the fact I can't walk or drive due to having an operation I would of gone in person to challenge them on this.
Time to change to tesco, so much for trying to keep the little businesses going, they don't deserve it...!
It really sickens me that the poor staff in this chemist have to put up with the inept owners of the Pharmacy if they weren’t capable of running it properly why buy it in the first place. Money that’s why.
Please remember it’s not the staff in sore to blame, it’s the owners who won’t get extra staff in to cover such a large area.
Quick Facts About Coulby Newham Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 02:00 AM |
|---|---|
| Tuesday | 09:00 AM - 02:00 AM |
| Wednesday | 09:00 AM - 02:00 AM |
| Thursday | 09:00 AM - 02:00 AM |
| Friday | 09:00 AM - 09:00 PM |
| Saturday | 02:00 AM - 09:00 PM |
| Sunday | 10:00 AM - 08:00 PM |
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