College Road Surgery Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
I had a very positive experience with College Road Surgery. I was suffering from a severe viral infection, and the doctor demonstrated exceptional kindness and care while treating me with utmost respect.
I can't thank Dr K Ali enough...She listens and actually cares for her patients. So glad I changed surgery and doctors ! Thank you whole heartedly again !
I have had an incredibly disappointing experience with the College Road Surgery, and unfortunately, I cannot recommend this practice to anyone looking for reliable and efficient healthcare.
While the doctors and nurses here are great, they are severely let down by the incredibly poor receptionist. I'm not sure if they are overworked or if this is simply their own doing, but the service they provide is honestly terrible. They have no phone skills whatsoever, and they will say absolutely anything to get you off the phone as quickly as possible.
My parents are patients at this practice, and there is always something going wrong with either getting an appointment or obtaining their medicines. The receptionist's lack of attention to detail and basic customer service skills often leads to confusion, delays, and frustration. They are unable to answer basic questions, and they seem to have little to no interest in helping patients with their healthcare needs.
Overall, my experience with the College Road Surgery has been extremely disappointing. While the doctors and nurses here are competent and caring, the poor service provided by the receptionist makes it extremely difficult to obtain the care you need. I would strongly advise anyone looking for a reliable GP practice to look elsewhere.
I have to say that I am really happy to be registered at this practice. It is a small practice which is run exceptionally well. Reception staff are very friendly and welcoming and always offer to book me appointment quick. Where as my previous practice I had to wait at least 5 weeks for a routine appointment, I can now get one here the following week. I have been registered here for 6 months and I now know all the reception staff who always go the extra mile and give excellent patient care. The only issue I find is parking at the practice as sometimes there is no where to park and I find myself parking at the retail park and walking across to the practice.
The doctors & nurses here are great, but they are let down by the poor receptionist, who I'm not sure if they are overworked or if this is their own doing. They are honestly terrible, no phone skills, and will say anything to get you off the phone. When trying to seek further clarity their messaging changes. You can sense they are getting frustrated and spilling their own words adding more confusion. In this instance I was told it would take 48 days for a bit of admin to get sent, when questioned further this got reduced to 28days, again far too long when they have all the information already.
In trying to summarise the key points from the call to ensure we were both on the same page. The receptionist hung up.
One star is me being very generous. I would recommend further training or getting new receptionist.
The doctors i see, I cannot fault, they are really good, however the receptionist are appalling. I booked immunisations for my child as I received a letter, 2 weeks prior. I got a call on the same day of the immunisations saying he has to wait 2 weeks by law. I said, why wasn't I told earlier and why did the receptionist know, the lady replied i should of checked my child's red book as its not their responsibility to know? But they were the ones who sent me a letter to book my sons immunisations urgently?!! I then emailed the surgery asking for a referral for a complaint and I heard nothing back.
Most of the receptionist need training and a basic commen sense how to treat customers.
One star is too much, shocking surgery. Rude, probably overworked and underpaid reception, first appointment proposed one week later and rushed to end call, no phone manner, then once called back again realised the mistake so "an appointment is available in 2 days". Call by Dr late 20 min, no apology no phone manner again, not reading patient history and having zero clue of what appt is about. Referral not received and asking patient to chase it. Stay away
Even one star is too high for this surgery.
I've never met receptionists who are this rude to patients.
I went down to the surgery to get a urine bottle for my midwife appointment for next week and i was wearing a mask. As soon as i walked in one of the three receptionists ( none of them were wearing masks ) just waved her hand telling me to leave without asking why i visited or anything. the way they talked to me was so rude and unprofessional. I had to try to calm myself down not to stress the baby.
Quick Facts About College Road Surgery
Today
Opening Hours
| Monday | 08:30 AM - 06:30 PM |
|---|---|
| Tuesday | 08:30 AM - 06:30 PM |
| Wednesday | 08:30 AM - 06:30 PM |
| Thursday | 08:30 AM - 06:30 PM |
| Friday | 08:30 AM - 06:30 PM |
| Saturday | Closed |
| Sunday | Closed |
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