Churchill Clinic Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
I see the poor reviews and I understand. The GP personal service we grew up with is no more, and although sometimes it's hard to see, it can be better despite the huge numbers of patients they now have to see and they have a million more tasks as many things/tests don't have to wait for a consultant and it all falls on our GPS. I'm particularly grateful - over at least the last 5 years for those that answer the phone a lovely bunch of very professional people that want to help within the parameters that they CAN act.
Couldn’t run a bath. Second time have had an appointment in so many weeks and had an excessive wait (over an hour), without any information as to why running late or when I will be seen.
Appreciate appointments run over but seriously this is taking the Micky, and it’s clear they have to many patients for staff, but then structure appointments properly, receptionists should maybe come out of their little cupboard and explain to patients estimated time for waiting rather then having continuous chats. Patient care seems to be the last thing on their mind. A demonstration of why and how the NHS is failing, time management and customer care at the start is the last thing isn’t being managed right.
The actual doctor is amazing
Richard Dunn,
Most of the staff are amazing too.
However there is one receptionist who constantly lets the team down, she is rude and abrasive, shows no compassion or care, and TRIES to get too involved in the medical process …. Proceeded to tell me what my medication was for (she was wrong)
I get the nhs is stretched, it doesn’t give staff a right to speak to patients like rubbish. She needs retraining/removing. At this point I believe she actively lies about appointments as the other staff manage it. If it wasn’t for her I’d be happy as a five star patient
The last 4 times I needed a GP, I could nor get past the hostile receptionist. I d not see or talk to a GP on any of these occasions. You can only see a GP if it is an emergency!!!
When did this start?!!!
Churchill clinic is appalling. Not fit for purpose. Useless. Dangerous.
I started suffering heart problems a year ago. Using the Churchill practice based in Gillingham I have received the best service I could ever have wished for. The medical and desk staff have been brilliant and so flexible and helpful. Everyone seems to have horror stories about the NHS generally right now. My story could not be more different. Thank you to all at Churchill and the Medway hospital.
25 minutes trying to get through, cut off three times. This is a normal occurrence, just want to ask for access to my child's blood test results. No email address, no way of contacting anybody at all, and can only use econsult for your child if you are registered at Balmoral...we aren't. Beyond frustrated.
Spoke to receptionist this morning to say 111 had directed me to them for an issue I'm having. After being left on hold for nearly 10 minutes I'm told that they cannot see me as its an issue 111 should be dealing with. Why I even bother with this GP I do not know
Calling since half pass 9 in the morning all the time busy have no time to pick up the phone keep holding for 40min sometimes even more . Then they say oh u need to call in the morning to book a appointment... how ra h... u can do this if no one picking up the phone... then when u come for your appointment they are all the time late for more then 40 min and when is my turn staying less then 5 min and saying oh sorry your appointment is finished u need to book new one :D It's a joke not a surgery . I thing to get true the queen it's more possible then tru this surgery . Tell u it's this is normal ?????
Quick Facts About Churchill Clinic
Today
Opening Hours
| Monday | 08:00 AM - 06:30 PM |
|---|---|
| Tuesday | 08:00 AM - 06:30 PM |
| Wednesday | 08:00 AM - 06:30 PM |
| Thursday | 08:00 AM - 06:30 PM |
| Friday | 08:00 AM - 06:30 PM |
| Saturday | Closed |
| Sunday | Closed |
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