Central Pharmacy Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
The pharmacy has changed hands recently and it's horrible now. Absolutely abysmal service, especially for repeat prescriptions. If you order by phone, they never have it in when they say, then they aggressively argue with you when you do try and pick it up. They only order it after you've tried to collect it, making you waste your time the first time around. If this was a one time experience I wouldn't be writing this review but it happens EVERY time!
Even worse they blame you or your doctor's surgery and give you the run-around telling you to phone your doctor's surgery to sort it out. After having done that the surgery informed me that they had been incompetent and had failed to contact the surgery like they're supposed to and many other patients were having the same issues and trouble with them.
Not only that, they have no respect for your privacy, shouting and broadcasting all your intimate, private medical information to the whole pharmacy, customers and all! So everyone knows everybody's medical problems in explicit detail! Many customers were absolutely mortified, embarrassed and humiliated, not just for themselves but for each other! What a horror show!!
I strongly advise and recommend that you go elsewhere and also avoid their other branch on Mill Lane called "Aqua" too as it's run by the same people. The other pharmacy on West End Lane is "Ramco", a family run pharmacy where I will be transferring all my future business to.
I've been a resident in the area for many years and this turn of events is very unfortunate since the previous owners ran the pharmacy very efficiently and treated people with care and respect. Very sad that it is so awful now.
When purchasing medication the staff have very loudly repeated my ailments and symptoms in front of other customers (genuinely shouting across other people in the store multiple times!) and also have no idea what anything that I've ever requested is, which include incredibly common health issues and bog-standard medication.
New owners in place and had an excellent experience getting a flu and Covid jab. Great bedside manner, quick service, and helpful all around.
Been using this place for years and never had a problem. The staff have always been very friendly and helpful. However, during my last visit one of the male pharmacists thought it was funny to make a completely inappropriate joke about killing another member of staff, right in front of me. Violence against anyone is not funny at all and should not be taken lightly. Disgusting behaviour
Very helpful and friendly staff. Well stocked chemist.
Had a jab there today, lovely friendly pharmacy, very efficient and as painless as possible. All customers I saw were helpfully helped!
The Central Pharmacy was great, before the owner changed, with very helpful, friendly and professional staff. If the prescription was ready the informed you about it via text msg.
Now under a new owner the quality of customer service is low. It feels every time when I am here that is still chaos. It is not easy to get information. My GP sent repeating prescription and they could not find it in the system. They ignored me and it was me who made all the work to find out what happened - the prescription was in the system ????. They refused to call me or send me a msg when the order is ready. With sadness I changed the pharmacy after 16 years of being a costumer in this place.
It looks like this pharmacy may have changed hands recently. Can’t be sure since I haven’t lived here long. I asked to fill one prescription here for a non-NHS medication. The pharmacist literally just made up the price in front of me. No checking price lists. I bought it in Boots for 30% less. Won’t be using this place in the future.
Quick Facts About Central Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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