Asian Chao Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
Dining options
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Lunch
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Dinner
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
Best KPortal Reviews
A friend and I ate here about 18 months ago. We ate about 3-5 bites and threw out our expensive combos.
I returned today (8/27/2023). I ordered two spring rolls. Instead I got two egg rolls. Decided not to make a fuss as they still had a line.
Wrong decision.
The outside of the egg rolls were overcooked...but the rest of the wrapper was doughy. Ate about 2 bites and tossed them.
Not YUMMY.
Was on my way out of the mall when I stopped and ordered food, while I waited to pay, there was a huge nasty çockroach walking back and forth on the bar rail. The lady that had already paid had no idea it was under her cup she had sat down right next to it as it was moving back and forth and it was highly visible so I decided not to get the food I had ordered and the cashiers could see it when I pointed it out. Disgusting. Nobody cleans anymore for yhsi not to happen around people's food and when they have no idea its even more disgusting
Rude workers, Skippy portions and they charge for every little thing.. I got crab Rangoon and had to pay for the sauce, I've never had to pay for sauce after purchasing crab rangoon. The food is not that good. Extremely overpriced I do not recommend this place.
The food is just not good at all! I got 2 box’s for $30 that is way too much for food that is not good! The potatoes and chicken are decent but the lo mein is sticky, has more vegetables than noodles and has no flavor at all. The people that serve you are very disrespectful and need a better attitude!
DON’T RECOMMENDED!
I've been to the one in Greenwood and the one in Castleton. The one in Greenwood, thr food was really greasy. The one here wasn't. I don't know if it was because they just refilled the pan with what I ordered or because it's just better.
The menu was hard to read because it kept flashing different pictures and combos, really pushing the 3 entree combo. My husband and I both got a 2 entree combo which was supposed to come with 2 entrees, a drink, and either fried rice, white rice, or noodles.
My husband got white rice, bourbon chicken, and the spicy (thai?) chicken and white rice. I got bourbon chicken, crab rangoon, white rice, and a cup of water.
I was having trouble understanding the first lady in line. I was asking if they had brown rice and she kept pointing to the fried rice and asking which rice.
I was surprised to see their orange chicken and another entree (I don't remember which one) cost $.50 more to your meal.
I was also disappointed that they still charged us for the full combo when my husband didn't get a drink. I asked for water for a drink and they gave me a kid's size cup. Even paying for the combo. They didn't give me a bottle of water, let alone an adult size cup of water. They also didn't have chopsticks which was disappointing since their white rice was actually sticky/perfect to eat like that!
There were a few burned parts on my chicken and a few extra chewey pieces (ligaments I think). Crab rangoon was average but hot. Overall the food was slightly better than what I expected. Mine was hot, not as greasy as the Greenwood location, and the sticky rice was a nice surprise.
Overall, it loses stars for the price/customer service, lack of entree choices, two rotating menu screens that often displayed the same 3 combo "deal," and added extra cost for the orange chicken. I consider it expensive because we could pay $20 or less for some authentic Japanese food close to the mall and it is much better than here. (We didn't go there because they were closed for a party the night we were in the area).
It's medicore. Alright if you're hungry and still have shopping to do. Otherwise, for medicore I'd rather go eat at the Panda Express outside the mall where I have significantly more entree options.
If there was a way to leave zero stars and still be able to leave a review, I would DEFINITELY do it for this place!!! This review has nothing to do with emotion but only facts! For 2 entrees and 2 sides, they charge $14!!! The kicker for me is that they are confused on what an entree is!!! They charged me that price for some chicken, rice, and green beans!!! That is technically 1 entree and 2 sides!!! And that's not it! They only gave me 5 pieces of meat (my actual entree) and half a plate of rice and the other green beans!!! I tried to get my money back for this rip off but I threw my receipt in the trash so they wouldn't refund my money because I didn't have a receipt!!! I know this is a mall fast food joint but customer service and ethical business practices is universal and this establishment should be shut down for ripping people off!!! I have attached a pic in the general pic section so you can see what I got for the price that I paid...smh!
So this place clearly sold us day old food. The food was cold, rice was HARD and the meat tasted funny! The workers added more food than I wanted and still charged me for it. They were also slow moving, hard to understand, and slow to comprehend. Don’t go to this place unless you’re up for VERY questionable service and possible food poisoning.
If there is a cooperate to call, I’m calling.
They charged for EVERYTHING. It says $12 for 2 entree but they charged me extra for orange chicken. They also charge extra for fried rice. They didn't mention that at all. No reason two meals with 1 drink should've totaled $35. Never coming back..
Orange chicken wasn't good and they are stingy with serving sizes.
Quick Facts About Asian Chao
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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