American Airlines

+1 800-433-7300

6701 Convair Rd, El Paso, TX 79925 United States of America

Open Today: -

American Airlines Info

6701 Convair Rd, El Paso, TX 79925 United States of America
+1 800-433-7300
[email protected]

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot

Best KPortal Reviews

The lady on the flight made me pull my back pack off from the bin above me said back packs aren't allowed in the bins then proceed to allow another person to put his back pack in the SAME spot im now in a safety hazard with my back pack at my feet it doesn't fit in under the seat and the poor lady in front of me doesn't speak English the same lady who made me move my bag tells her to move her seat up she says in Spanish sorry i don't understand English do you know Spanish the lady laughs infront of every one and says no sorry I only speak English I was in the Dallas public school system I only speak one language and that English American airlines really needs to talk to this rude employee flight 3668 el paso to Dallas

Very unfortunate surprise. Great customer service but this is the situation so you are prepared:

American Airlines flight to Dallas was delayed so the connecting flight would be missed. The next flight available is two days later. AA will pay for a hotel but you must come to the counter each day to get the hotel voucher (imagine leaving a hotel with all of your bags to get a voucher from the Airline and you may have to go to a different hotel than you checked out of). In addition, they give you a $12 food voucher for all travelers in your party to share per day. That food voucher can only be used IN THE AIRPORT. The telephone number for customer service is unable to assist with hotel or food vouchers. They can’t help with information about the rules either. How are two adults (one with diabetes) supposed to eat sharing $12 per day that can only be used at the airport?

The customer service was great, but if this is American Airlines standard… my family will not be flying with them anymore… now that I think of it… isn’t this the same airline that was charging an “African American Service Charge”?

If you have information that can help regarding the $12 per day food voucher, please comment below so we can all learn.

If I could give a 0 star review here I would. The ELP American Airline staff is incredibly rude and unhelpful. They delayed my flight twice without notification, the workers at the gate were rude and dismissive, and I stood in line to get help for a half hour with nobody in front of me just for them to tell me they couldn’t help me. There are so many problems with this airline and I will never fly with them again but I’m giving this location specifically the worst rating for customer service. Horrible.

They cancel my flight for the last time I don't flight anymore there

Customer service needs work, not friendly, had aisles available but did not offer. First time traveling on military orders where showing the orders was still charged for bags. Must be why they are not the first choice in DTS, I guess it is back to Southwest.

I have always received poor and unprofessional service from this airline. Most recently 9/8/2022- 9/16/22, travel dates for Norris Ander from DTW to ABQ round trip. Mr Anderson is a veteran who fought in the Vietnam war. He needs assistance because he is legally blind. I called on 9/15/22, to request a wheel chair and inquire as to why I could not check in online. I was informed that online check-in was unavailable. I was charged an additional %50.00 above ticket price to get a wheel chair and to check in. Check-in was $29.95. I was informed by the representative that to check -in at the airport would be a very long wait due to long line. I am a frequent traveler and I know about the lines. But because Mr. Anderson is blind my thought was to make this travel as easy as possible. Now I purchase my ticket through Priceline. This should of not affected my check-in request or my request for assistance. I have never, never, never been asked to pay for wheel chair assistance from any other airline or to pay for check-in. This is the most ludicrous actions I have every experienced for any air craft. Please do not book air ticked from this airline. Their practices are unprofessional, there has to be guidelines broken here. I am in total shock. This is the most recent occurrence of madness I have experienced. I will follow through and research this charge. Be careful in your booking and fly with those that respect you for being a customer, not some airline looking to pad their pocket.

I had called to check on our upcoming trip and it was ok. It was a 3 to 4 hour wait so I opted for the call back and it ended up being 6 and a half hours later that they called me back. I know they are busy so I don't want to give any negative feed back.

Thank goodness there are people there that are actually human and humane.

FYI: extremely rude and unhelpful agent, Marco Pizi, clearly wielding around his power. His buddy did a horrible job calling out the flight so I didn’t catch that it was boarding, I was flying out to a doc to get treatment for an eye problem that is worsening so couldn’t read the screen, and even if I’d brought my service dog it’s not like she could have made out what was said on the intercom or read the monitor so missed boarding though I was there the whole time and got put on a standby list . Truly not built for people with disabilities. Even the app could have been programmed to help me make sure I get there (I was literally sitting in the isles) but it does not. Then to have Pizi be as rude and condescending as he was and even though they say the agents can’t move the order on standby, I think they can because another lady told me she got bumped. And I got bumped , too, come to find, and they would have been able to do something about it if they’d wanted to, is what I got from other staff saying “well did you explain that to them.” Truly disappointing and I don’t recommend this airline to people with disabilities or medical conditions because American Airlines is just plain not built for it.