All City Auto Parts Info
Amenities
From the business
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Small business
Service options
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In-store pickup
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In-store shopping
Accessibility
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
This is very late but needs posting about a past experience with All City Auto Parts. My husband ordered a part, was scheduled to pick up on a Sat at noon. On Saturday, we arrived at the shop but it was closed. My husband knocked and knocked on the door, we waited over 1/2 hour, thinking that perhaps they're out for lunch and would be back soon. A car pulled up directly next to us. A man got out the car and used a key to open the shop door. My husband then got out of the car and went back to the shop door. It was locked. He knocked on the door, no answer. He knocked for awhile and stood outside the door. Again, we waited. The same man with a phone up to his ear, came out the door, locked it, and walked right by my husband as if he wasnt there. My husband spoke to the man, but the man did not acknowledge him. He got in his car and drove away as my husband was left there standing baffled. I sat in the car, which was parked exactly next to the car with my mouth wide open in disbelief. This guy showed total disregard to my husband. He didn't even look at us. I won't play the race card, but I will say that this particular guy had no care, or concern whatsoever for our business. We were treated as if we weren't there, and I have never experienced that before. That next Monday, my husband returned to the shop without me. A different guy was working there and after my husband explained what had happened on Saturday and asked to speak with a manager. The worker said that it was the owner of the shop that had stopped there on Saturday. So it was the owner that had disregarded us. He went on to say that there had been a staffing issue that day and that the owner was upset. If true, that had absolutely nothing to do with us as patrons of the shop. Plus, there is no excuse for being disrespectful. That goes double when u consider the fact that we are paying customers and that we were treated that way from the actual owner. That was our personal experience with this particular business, and I respect the comments from those who have great interactions with this company. But great service should be the norm across the board when dealing with any company or shop. We now do business with another company and have referred others to this other shop. Our business was not appreciated at this particular shop and perhaps this company can afford to lose a few. But in the long run, its not the customers your hurting but your own business by little by little reducing your client base and decreasing overall profits. But perhaps, your able to afford that risk. ????
I live in Rochester, but after exhausting several queries concerning the price point of a car part I needed for my Hyundai auto in the Rochester area, I called this business, All City Auto Parts. I spoke to an older sounding, competent, patient with me, customers service gentleman! He was so...calm and patient with me over the telephone, from afar, in Rochester; he felt honest to me. He advised me of a way, based on his experience, a reasonable way to use the car part that I ordered. I trusted this customer service gentleman employee. ???? I received my part in the mail, and right now, it is installed already! I am 79 yo, and appreciated how decently I was handled by this business, All City Auto Parts.
Paid for new part for next day,did not get part until 4 day later, and the part was used was not able to get refund because it was "special order" probably the least professional yard in a 100 mile radius.
Son had previously purchased used auto parts from them. However, everyone was just unorganized and uninformative not sure if we're going back.
Customer service has to be worked on each of there workers are rude & have attitudes been like that for years ???
Very easy to deal with. We had a shell of a car we pulled the interior and front clip from. They picked it up from my driveway with no front wheels, engine, trans, or suspension, and dragged it onto their truck without damaging my property.
Stopped in to get a check from them, and they were super friendly and easy to deal with. Would 100% work with them again.
Everyone is wonderful..very respectfully...and helpful...they have helped me so much the best thank you great team ❤️
I ordered a part at 1130am they told me they had it on hand I’ve been waiting two hours for the part I already bought from them I went in to ask what’s taking so long now the man tells me they are busy and didn’t have time to grab it. Don’t waste your time here they only care about making as much money as possible in one day and they lie to their customers about having parts on hand when really they don’t have them at all 100% do not recommend coming here EVER!!
Quick Facts About All City Auto Parts
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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