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Best KPortal Reviews
Everyone was on time and ahead of schedule.The packing team was gentle with our stuff and efficient. The moving crew had great work ethic and did excellent work at my house. I was very pleased with all of their performance and care. This was the best moving company we have had in our many years in the military. Thank You! Hopefully the delivery goes just as smoothly.
Did a great job. Packers and movers were efficient and always on time/ahead of schedule.
Super understanding any time we added something to the move or needed something back. They did a fantastic job! Thank you guys!
They were quick and organized. They really didn't have a lot to pack. They seemed a bit disappointed at the size of the Job. Almost like they get paid based on how much there was to pack. Apartment is very small so I only deducted 1 star for some small damages caused by moving my furniture around. Had 2 areas on walls that were damaged but I understand it's a tight space to move stuff around. I didn't notice it until after movers had left and I started painting. Thankfully my apartment is renovating all the apartments anyway so I won't be charged.
Just make sure you really take a look at your place for damages before you leave if you think your landlord is going to give you a hard time.
Driver and movers on site were amazingly good. Communicative, efficient, and willing to go above and beyond.
The desk jockeys were simply awful to work with though and made this the worst of six successive Navy moves for me.
1. Was given a move date literally the day before delivery, and after repeated emails from me over weeks requesting an expected delivery date. Thank God I kept the emails so I could get last minute support from my CoC.
2. The "manager," unable to see the logistics, set irrational limitations on simple services freely offered by the driver and movers within hours of their arrival, the refusal of which cost me in increased time and their own company in increased labor. Apparently, the refusal was an act of spite because they felt underpaid in the updated contract.
3. After we finally got everything done the hard way anyway, the poor driver was required to have me contact a "dispatcher" to verify verbally that my possessions were delivered. I had already signed all the standard moving paperwork with no discrepancies, so apparently they don't trust their drivers? She was needlessly and aggressively rude and pedantic with me, so I can only imagine how drivers are treated.
It really is a shame, because the folks doing the work were awesome. Very professional, neat, quick, and friendly.
The company operated like a division where the blueshirts have outstanding level of knowledge and work ethic, but the khaki can't tie their own shoes and don't understand their own instructions, yet they try to micromanage processes and procedures anyway. Then they get frustrated at what is functionally their own failure to either develop in rate knowledge or listen to SMEs.
The first group came and packed the house up. Super nice ladies. Next was the men that did the moving. It seems they didn’t try AT ALL the not hit the walls. Like f it I guess right. We had so many holes and trim ripped off. Our door into the house looks like someone was trying to knock it down. There was some miscommunication and they took something my husband wanted to keep. So they are looking for hand outs. I have called and left 2 VM already asking about a phone Number to who has our home goods so we can get an ETA. Last time I called it was still in VA and they can’t seem to find someone to bring it to HI. We have been here a month and moving into our home without our stuff sucks.
We moved back to the states after being stationed overseas, this company was AWESOME! I cannot speak highly enough the office contacted us as soon as our shipment arrived and the crew that unloaded our stuff was amazing, super efficient and friendly. We highly recommend.
The crew was awesome but whoever makes the phone calls is rude and unprofessional. Giving out bad time lines and then being condescending on the phone about it. Tatnishes the process. Get properly customer service trained representatives Steve.
The all female crew that you guys sent over to my residence on 09 June 2015 was awesome. Of all the moves that I conducted when I was active duty, this was the first all female crew and they were extremely professional and thorough. I highly recommend Academy Van and Storage based off their employees conduct and professionalism.
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