Westside Family Medicine Info
Amenities
From the business
-
Identifies as women-owned
Accessibility
-
Wheelchair accessible entrance
Amenities
-
Restroom
Planning
-
Accepts new patients
-
Appointments recommended
Other
-
Identifies as women-owned
Best KPortal Reviews
This review is hard, because I left the office in tears, but not necessarily because of the standard of care or because anyone was cruel. Nor because the news was that bad or outright nasty, but because the bedside manner was just kind of...off. The NP (not mean or consciously rude) immediately after feeling a lump I was concerned about, only said, "Ooh, we wanna do an ultrasound on that one," and then did not elaborate. When I became nervous about the possibility of it being a problem, she noticed I was scared and started walking it back, and low-key scolding me (?) about being nervous. Saying that my mood had changed because I misinterpreted, it's all just procedure, and I should calm down, etc, it's not a big deal, honestly we're only doing it because it's due diligence...only to examine it again mid-explanation and, after a beat of silence, repeat to herself "Yeah, this needs an ultrasound." She also told me she hoped that I had a virus, instead of something requiring an ultrasound which also terrified me when it turned out I did need it. I get the sentiment she was trying to convey, but I felt that not only did I have no idea what actually was happening with me, but also ashamed of being scared and unsure if I should be concerned or not. I felt unsure if my fear was valid, and the whiplash from the different tones and explanations did not really clarify that for me.
That said, they were VERY helpful in that when I called to let them know that the ultrasound place was unable to verify information for an appointment (still not sure why), they actually sorted it for me and managed to get me a scan appointment same day, which to my understanding is very hard to do. That was incredibly helpful in getting me a little more information and helping me not panic, and I truly didn't expect that. I appreciated that very much and to be fair, they really did seem like they didn't want me to leave upset - unfortunately the damage was done at that point.
I know this wasn't malicious or done to be hurtful. Likely it was because they meet lots of patients for lots of varying reasons and they frankly don't have a the time to consider things like phrasing. However the way the information was delivered was confusing and left me feeling negatively about my experience. I am not sure if I will receive a call back, if I will be able to meet this particular endocrinologist, or most crucially, what is actually happening and how concerning it is. Regardless of how it shakes out, I will never forget how confused, embarrassed, and alone I felt.
Also this is very minor in comparison, but two receptionists gave me totally conflicting information about how to connect with the doctor to go over test results. One told me I needed to make an appointment and I shouldn't have been told that the doctor would call me...as the doctor called me. I'm not sure if I was just exceptionally annoying or what but whichever is true (appointment needed or not) - please clarify to patients. I feel like a small note on the prescription for the scan would help clarify how the patient should expect their results and next steps, so the receptionists don't have to deal with patients like me bothering them!
To WFM, thank you for the care you provided and apologies if this offends anyone. I know everyone works very hard and doesn't do anything to intentionally frustrate or scare their patients. I just wanted to share my experience.
Edited to add that I don't think badly of the NP, and she did everything she was required to do quickly and efficiently. It's just that she shared some news with me in a way that scared me quite a bit and I left feeling a little shaken. In all other ways she was great and I was seen very quickly. The office was also very nice and check-in was uncomplicated.
The staff was friendly and professional. Very helpful with uploading documentation and appointment time was kept. Office was very clean. I can’t compliment Christine Pipchick, PA, enough! She listened to my concerns, and took a lot of time to reach out to my other physicians regarding my case. She returned every call or email I sent very promptly. Her work on my case is a big contribution to my recovery!
I highly recommend her for her thoroughness and knowledge, competence and concern!
Let me preface this by saying I started going to WFM around 2016 and have referred many folks to them because I have loved their providers. Over the years however, their customer service for handling anything else has declined terribly, culminating in my current experience where a "free" physical from last year is threatening to cost me $350 because they coded the service incorrectly or didn't provide sufficient evidence that it was necessary.
They do not have a billing department you can get in touch with via phone. I went in for my annual physical November 2023. I received a bill for medically unnecessary tests from the lab they sent me to on April 29th (mind you it was necessary because I was treated for the condition because the test was positive). I submitted my bill with pertinent information on April 29, 2024 and was told all that needed to be submitted was proof that the test was medically necessary because the billing code used did not show that. I was told the billing department was backed up and they would get back to me as soon as they could. I have followed up weekly, multiple times a week, and have received the same answer that billing is short staffed. They also informed me that there is no number to contact to resolve these issues. They have stopped responding to my messages on the platform. I have received no status update on my issue or what I can do to resolve this as quickly as possible. I called today and they said the same thing. I have never received such terrible customer service.
AVOID. They don’t listen, end up doing whatever they like, and then charge you for it. To top it all off, they provide no clarity or transparency with the bill, even after asking multiple times if the entire bill payment has been fulfilled. Now on my THIRD bill after making two complete payments. I requested for my account to be closed.
Dr. Omar Hawasli was able to fit me in for a last minute video visit. Her was friendly and professional. The visit was quick, easy, and he gave me the requested script for a referral I needed.
First time visit and excellent experience. NP Waugh was patient, thorough and kind. The office is clean, in a great location and both the staff and receptionists were pleasant and efficient. Needed a new PCP and so happy to have found NP Waugh.
My experience with Christine was excellent. She was soft spoken, courteous, patient, willing to listen. Her diagnosis results were shared with next options for me to decide. I was made to feel comfortable with whichever option I decided to take. Would definitely go to her again! The wait to meet her was pretty long!!
Christine was on time, professional and caring. When she sent my prescriptions in I immediately received an email with the breakdown of what was prescribed with prices and discount information. The pharmacy was having trouble with my insurance so the discount information Westside included came clutch.
Quick Facts About Westside Family Medicine
Today
Opening Hours
| Monday | 08:00 AM - 08:00 PM |
|---|---|
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places