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Western Auto

+1 757-898-5047
5813 George Washington Memorial Hwy, Grafton, VA 23692 United States of America
Open Today: 07:00 AM - 05:00 PM

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Offerings
  • Oil change
Amenities
  • Mechanic
  • Restroom
Payments
  • Debit cards
  • NFC mobile payments
  • Credit cards

Best KPortal Reviews

I brought my car in here to get fixed because my engine light came on. So they charge me for a diagnostic charge of $145. Paid $1500 for cv joints. They still make noise. A day after I picked up my car, the engine light came back on. So I called back and said hey, my engine light is still not off, thinking, maybe they forgot to reset everything so that the light would go out. He said to bring it in, so we can check on it. They charged me another diagnostic charge of $145 and told me it was something else that was wrong. I find this very strange, because how come they didn’t find this the first time my car was there and all of a sudden there’s a hairline fracture on my catalytic converter?? This place is not trustworthy because I also just had my car inspected several months before I made this appointment with them and the other company told me that all need to get my brakes fixed within the year. But Western Auto told me it was the other brakes.
The company I work for takes our work vehicles here anytime we need service on them and we are always so pleased! So yesterday I took my personal vehicle up here for an oil change. My car feels like it runs so much better! They even told me about a task to take care of to make sure I pass inspection in March! They went above and beyond for me! I will ALWAYS recommend Western Auto to anyone I can!! Thanks so much!
I have been bringing my cars to these kind, courteous and knowledgeable folks for years, and I'm never disappointed. Affordable, quality work is difficult to find these days, especially with consistency. Appreciate you, Western Auto!
Do not make the mistake of bringing a vehicle here to be inspected.
I can't speak to their workmanship, but to describe their inspections as "overzealous" would be putting it lightly. I HIGHLY encourage you to read other reviews that note this kind of behavior as there are many. Their front desk staff are very kind, and easy to talk to from my experience.
Safety elements of a vehicle are important to have maintained and repaired, I fully understand that. However, this place has a reputation for finding one or two completely valid reasons (not arguing this at all) for failure and then hunting for multiple other items to "fail" in separate inspection categories. I hadn't really put much thought to the reviews that noted this kind of behavior and wrote it off as people just complaining that their car had to be repaired.
After reviewing the failed categories on my vehicle today, I was surprised to see some of the failure reasons. One of the more interesting notes listed that the tie-rod end needed replacement, which is surprising considering it had been replaced 6 months prior and had been validated by other shops before taking it here. The only thing it even has on it is some surface rust on non-painted areas which is completely expected. Picture of the tie-rod in question is attached.
Fast, efficient, cheap!
Wife’s vehicle had a bad tire leak.
Turned it in!
Before I could get home was told to return. It was done.
Huge U shaped nail removed and patched!
$25.
Beat that quickness and price anywhere else!!!!!
Service was awesome. I installed a leveling kit and needed an alignment. They did the alignment and relearned my TPS. I always recommend Western Auto.
Took Great care of my vehicle. Friendly & professional service.
Thank-you
Awesome shop!!
One of the few remaining longtime family owned businesses in York County!
I highly recommend them for any auto mechanical services needed!

Quick Facts About Western Auto



Today

Opening Hours

Monday 07:00 AM - 05:00 PM
Tuesday 07:00 AM - 05:00 PM
Wednesday 07:00 AM - 05:00 PM
Thursday 07:00 AM - 05:00 PM
Friday 07:00 AM - 05:00 PM
Saturday 07:00 AM - 03:00 PM
Sunday Closed

How to go there

Location