West Gate Inn Nyack Info
Amenities
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Free parking
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Free breakfast
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Free Wi-Fi
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Breakfast
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best KPortal Reviews
The front desk service was great, as was all the staff I met. However, the room was pretty bad. The entire room and everything in it was completely saturated with the smell of cigarette smoke. It seems like it hasn’t been updated since they used to allow smoking in there decades ago, and the stains on the carpet reflect that, too. There were also foreign black hairs intertwined within the white towels. Lots of dead bugs between the window and the curtains. The complementary breakfast was ok. This is definitely a place to stay if you just need a cheap, temporary spot. I hope they improve so the nice staff keeps having a place to work.
The check-in service was NY friendly. In other words, if it were anywhere else in it world, it wouldn't qualify, but we accept it as the norm here. The procedure was simple enough and within minutes i was going up to my room.
The room had two double beds, which were really quite comfortable to sleep on (a huge plus). But it smelled pretty funky and it had wall-to-wall carpet, which is inherently disgusting. The toilet was really small and the seat wouldn't stay up.
But the worst part of the stay was the "complimentary breakfast buffet" which was made up of maybe 7 different options, dished out to you in limited portions by and employee who refused to add any of anything, even if you weren't going to take any of the bacon or sausage and you wanted more eggs instead.
It's close to the highway, which is certainly a plus.
We stayed for one night. Double bed! We time travel to the 80s, rug can definitely be replaced the air was difficult to breathe no filter! Bathroom was decent but when taking a shower it was a roller coaster ride of the temperature from hot to cold. We received voucher for breakfast buffet! The lady behind the counter needs to check her customer service attitude serves our food, didn’t listen to the questions and did as she pleased. Nunca más!! Never again! That’s what we get trying to save a few bucks.
The check-in process is slow and antiquated. ||They give you a breakfast voucher where one person has to give you the worst continental breakfast ever. The worst part is that one person is serving all guests. I only wanted a bagel and had to wait forever. ||The room had no WiFi signal, so I had to get close to the window to get a signal. It still was bad, so I ended up using my phone's hotspot. ||HVAC didn't work, so no AC or heat, they had a tiny heater which had wires wrapped in electrical tape. and that didn't work either. ||No hot water at night at all, and when it was available in the AM, it was come and go. ||The drain for the sink and tub were clogged and disgusting.||The floors were dirty.||Mattress was abused to no return and had a neck ache in the morning.||The list goes on, avoid like it's the plague.
We had no problems with our stay. The price is good for what you get. It is actually an interesting place because it has not been updated.
The hotel needs to be updated. I would guess it was last updated in the 70's, maybe 80's. The carpet is really looking bad in our room, not dirty but showing stains and wear from decades of use.
Positive: Nothing Negative: Smells, carpet had bare spots? Smelled like pot, steps to 2nd floor looked like they were going to collapse. I think there were a lot of drug addicts and homeless that checked in there when I was checking in. I was a little scared! Negative: ""
The place smells musty soon as you walk in. The room smelled of cigarettes and musty old smell with stains all over the carpet. We got lukewarm water and the air conditioning wasn’t working. Staff at desk was friendly but manager was not once there to speak to
About what I expected for the price I paid. Attendant very nice. Best part was voucher for hot breakfast in the morning.
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