Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best KPortal Reviews
Absolutely do not recommend this Wendy's. Food is always cold or not right, and workers have some type of attitude. Do yourself a favor and go to the Crystal Lake location, food is much better there.
The drive thru speaker is too loud. HI WILL YOU BE USING YOUR APP TODAY FOR FREE FOOD????
I've brought it up to staff and they have no control over it. So it's a corporate thing. I've brought it up to corporate on the surveys to no avail. So, here ya go - 1 Star review on your google maps presence!
The food is okay. Not great not bad. The service however is bogus. They forget basic utensils and condiments every time without fail, and they allow people to chat at the window for 10 minutes without even a look back to check if food is ready whereas I get pushed to the parking lot if my food isn’t ready at the window within seconds, and then it takes even longer and they still forget the sauces. Not worth it imo
Extremely rude staff. Complaint filed with corporate as tried calling to discuss with manager several times, but will not even answer the phone. Driving to the Woodstock store now where the food and service is what a customer should expect.
I went through the drive-thru this evening and the kid interacting with me at the window acted like I was completely inconveniencing him by existing. He gave me a dirty look because I asked for a cup of water when I got to the window and then was visibly frustrated by the fact that I asked for an additional straw for said cup of water. Luckily, I pulled over and checked my bag after I pulled off and I was missing a couple things so I went back and let him know. Instead of just a quick ‘I’m sorry about that’ or anything customer service related he stared at me, got the items and pushed them out the window without one word. I’m not expecting someone to be over-the-top kind at a drive-thru but it would have been nice to be shown any shred of emotion other than complete annoyance and disdain.
It took 30 minutes to get food from the drive thru. I pull away and see that we're missing multiple items. Try to go in to tell them but this sign is on the door. Try to call but their phone isn't connected. I'm not sitting in line for another 30 minutes to get what I paid for, chargeback it is.
Update: I ordered queso fries and got plain soggy ones. Great.
10 out of 10 do not recommend eating here! Yesterday my mom went here and picked up two spicy chicken sandwiches. 6 hours or so later I’m throwing up and have diarrhea. So thank you Wendy’s for the epic food poisoning. Few hours after I got it my mom is sick now. Not only can I not trust a fart for the next two days but I’m stuck in bed with body aches and a fever.
My experience was at the drive thru. Service was okay, food was not good....not compared to previous experiences at Wendys.
So...as a benefit of doubt, I went back about two weeks later. This time I dined in. Staff was okay...food, just as bad as previous experience. The dining room was dirty, beverage area machines....counter with straws and napkins was a mess.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:00 AM - 12:00 AM |
|---|---|
| Tuesday | 06:00 AM - 12:00 AM |
| Wednesday | 06:00 AM - 12:00 AM |
| Thursday | 06:00 AM - 12:00 AM |
| Friday | 06:00 AM - 12:00 AM |
| Saturday | 06:00 AM - 12:00 AM |
| Sunday | 06:00 AM - 12:00 AM |
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