Wellington Road Surgery Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
I had really bad experience today (16/02/2024) from the Dr who consulted my 3 month old baby. We have been called to the consultation room after 45 mins of our appointment time. He was pulling my baby's ears when assessing him. He don't even know how to calm a crying baby. He was asking me why the baby is crying a lot. Worst experience from a Dr.
Doctor was so rude argued over tablets only to find whe she could be bothered to check I was right no apology no apology for being 20 minuets late no matter ers what so ever then put the phone on ringing while speaking to here worst doctor I have ever seen in my 64 years of life
The people at the practice are nice when you go in, but I have had a terrible time getting anyone to answer the phone or to reply to my emails. I've called multiple times in a day, hours apart, just to be told every time there is no one available to take my call.
I paid for a medical letter 2 months ago in December, multiple calls and 3 emails later, nothing back from it! I went in and was told they emailed someone about it and to call this afternoon, which I have, and once again was met with the automated message that no one is available to take my call.
I'm beyond frustrated at this point. I'm disabled and am not able to just pop down to the surgery whenever I have to. I rely on phones and emails.
Dr Adrian brill sorted my hearing with correct prescription. But unfortunately did take time to get in & constant phone calls. Thank you for considering help
I have been attempting to call constantly in regards to both a doctors note and to book appointments, to be met with a long hold time just to be told no operators on occasion despite phoning at 8am. Also, was given an email address to contact in regards to my doctors note (which i need to prove my identity to a bank so i can apply for student finance in time for the uni term in september), and that email address i was told to email DID NOT EXIST
Disgusting surgery, during coronavirus apparently smear tests weren’t deemed as essential so they wouldn’t book me in, spoke to many friends and family members who all still had smear tests during the pandemic! Have since tried calling many times to book and have been sat on hold for 45 minutes + and given up. Staff really don’t care at this surgery. Refusing smear tests during a pandemic. I didn’t question it at the time because I thought this was across the board, but nope just this surgery. Need reporting. Needless to say I am changing surgery’s and have reported this one ! if you care about your own health or childrens/ families….do not go to this practise!
Surgery has gone from bad to worse. Wait almost 40 minutes listening to their answer phone message at 08.00am, get through and be advised you need to call at 08.00am for an appointment, explain you've been on hold since 08.00am get attitude and told call 111 or try a walk in centre because there are no appointments left and unable to book in for future appointments.
The surgery has been made to look nice on the outside meeting CQC expectations but CQC need to take a look at if patients are getting the access to care or is the surgery claiming funding for care and services it does not provide.
Surgery is an absolute joke.
Called the Surgery today enquiring for some support for a worrying condition. Very disappointed to be fobbed off despite my concerns....Received more compassionate reception from the Pharmacist, even though I expressed my concern regarding my crippling pain on the left hand side of my shoulder, arm & chest....Really wondering why I bother paying my Taxes? Appears the current Covid situation suits to fob individuals off. Pleased I served my country to be considered a Veteran only to be pigeon- holed.
Here's to hoping I do not have a heart attack after requesting to see my GP?
Quick Facts About Wellington Road Surgery
Today
Opening Hours
| Monday | 08:00 AM - 07:00 PM |
|---|---|
| Tuesday | 08:00 AM - 06:30 PM |
| Wednesday | 08:00 AM - 06:30 PM |
| Thursday | 08:00 AM - 01:00 PM |
| Friday | 08:00 AM - 06:30 PM |
| Saturday | Closed |
| Sunday | Closed |
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