Vanilla Fish Info
Amenities
Service options
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Outdoor seating
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Hard liquor
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Healthy options
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Small plates
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Vegetarian options
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Wine
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Bar onsite
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Restroom
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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Groups
Planning
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Accepts reservations
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Parking
Best KPortal Reviews
The customer service at this sushi place has sadly degraded over time. Although the sushi is delicious, the servers have been treating us very poorly and showing a complete lack of respect. It's evident this has been a common occurrence based on the most recent reviews. We have been loyal customers for three years and have always recommended this restaurant to many of our friends. However, on our last three visits, we have had negative experiences. To be specific, the servers have been very rude in their actions when we try placing our order. On our most recent visit, our server was argumentative when we reported missing side dishes with our order, and they made us wait up to 30 minutes between our first and second rounds of AYCE sushi. We sat there while others were being served, and it was not until we spoke up that they attended to us. We finished our food and simply said thank you after we paid, yet the young lady at the register didn't even acknowledge us and had an off-putting demeanor towards us. Ultimately, this business should take into consideration the most recent negative reviews because it is not an isolated incident; rather, it is a common occurrence. At the moment, their service treats their customers like transactions. The sushi chefs are incredibly talented, and the food is delicious, but unless the customer service improves, we will be taking our business elsewhere.
I have been going here about 1 time a week for the last 2 months. The food is great. I love sitting at the bar the best but the the tables are nice also. The price is great for everything you get. I love the special limited items. Soooo tasty. I have been to all the sushi places around and by far vanilla fish is my favorite. The owner is a nice guy and his staff
Good sushi, looots of food with their All You Can Eat, service was pretty friendly but just a little on the slow side.
Sometimes there was relatively less rice than fish but portions were not skimpy at all. Langostino roll was addictively good.
Came here a couple weeks ago and was not amused with the ambience. We were seated in the very corner of the little restaurant. The table was tiny, there is nowhere to put your purse if you have one. I literally put it on the floor. The "waiters" didn't seem to really care about customer service at all. This younger lady seemed to almost ignore us or avoid bringing us drinks or our orders of sushi. All you can eat is not the best experience here. It's also pretty quiet. HOWEVER, the food was amazing. Super filling and full of flavor. Everything was cooked perfectly. The sauces were rich and the fish was fresh and perfect texture.
Pretty bummed with this sushi place. It's so close to us and the food's good, but the customer service is a letdown. We've had multiple bad experiences with rude staff and SLOW service. Honestly rather make the drive to our other spot which is quite a bit further away. Easily could’ve been our new go-to, but definitely won’t be going back any time soon. ????
We have visited vanilla fish a lot in the last couple of months. Every experience has been different but we've had more bad than Good experiences. We continued to give it another shot because we actually like the taste and it's closer to home than Asahi (our old spot). The sushi is actually very good. The problem, it will take about an hour for you to get your second round. Not only does the sushi take long but the service is absolutely terrible. They've never had good customer service but yesterday, was on a different level, and the reason I will not be returning. We were literally ignored the entire time. The waitress almost seemed annoyed that we were there. She brought us two waters (there was 4 of us). We gave her some time to come back, but she went back to the register to get on her phone) we asked for the other two. She looked very annoyed. Then after we finished our first round, we waited and waited. No one checked on us, the same waitress was busy taking selfies behind the register. They all hide in the corner by the register to talk and hang out. Our drinks were never refilled, when we asked ( she got upset again).
We waited at least 40 mins for our second round, when we finally spoke up (in fear of being that "inpatient" customer) the other waitress went to check. Turns out, they never got the paper ( we gave it to them but it must have gotten "overlooked"). I saw both of them lookin at us waiting but never approached us to check. Instead, they hid behind the register. Eventually the other waitress did apologize but at this point we ate our second round & left. I don't know if it's a tactic to get people to leave but it's absolutely ridiculous. When our food finally arrived the rude waitress practically slammed the food on the table. We said thank you and she rolled her eyes. We are paying customers. Management needs to re hire asap. I'll be going back to my old spot Asahi, it's worth the drive. I've never experienced such horrible customer service. Maybe if they do a rehire of all the staff or have proper customer service training, we would consider going back. Also, please don't take long on making the sushi in order to rush your customers out. Cancel ayce if it's not working out. It's false advertisement at this point.
Me and my bro had been wanting to try this place for a bit but were afraid of the negative reviews about the customer service.
We wrote it off to being Karen's or overly picky people who demand too much. Unfortunately we should've just believed the reviews, cause they were pretty spot on accurate.
Waited about 40 mins between our 1st and 2nd rounds of AYCE cause they forgot to give us back our order menu. We'd seen other people given their menus back when their orders were complete and we'd been missing some side dishes so we thought they'd been backed up. Once it was down to only 2 other groups in the restaurant tho we got kinda tired of twiddling our thumbs and had to flag down one of the two waiters who'd spent most of that 40 mins we were waiting on their phone, conversing, or literally anything else. Won't be revisiting. Go to sushi okoku near Tyler mall. Better prices. Better food. Cheaper booze. It gets busy sometimes but once you've got a table, the turnaround rate between orderingand getting the food is phenomenal.
Overall terrible experience, would not recommend at all. Not only is the sushi low quality and terrible, the staff charged us for the sushi individually instead of charging us for all you can eat. Their excuse was that they gave us the "dollar menu" instead of the "all you can eat menu" which looks almost EXACTLY like it. We tried to reason with them and let them know we ordered before 1:30 which is when the all you can eat time period ends, but they refused. The workers could have notified us that it wasn't all you can eat considering all the food we were ordering but they didn't say a thing. Also one other thing, their hours are terrible and don't make any sense. You're better off eating sushi literally anywhere else instead of this place. We ended up paying double what we pay at a usual sushi spot ????
Quick Facts About Vanilla Fish
Today
Opening Hours
| Monday | 04:30 AM - 02:00 AM |
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| Tuesday | 04:30 AM - 02:00 AM |
| Wednesday | 04:30 AM - 02:00 AM |
| Thursday | 04:30 AM - 02:00 AM |
| Friday | 04:30 AM - 02:00 AM |
| Saturday | 11:30 AM - 02:00 AM |
| Sunday | 04:30 AM - 02:00 AM |
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