Valley Drive Dental Practice Info
Amenities
Accessibility
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Wheelchair-accessible entrance
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
Rubbish all they do is cancel your appointments (70% of all appointments my family have ever made) or ask you to come in early then make you wait ages. Wouldn't do it if they were private and relied on the money coming in. LAZY NHS no standards across the board!
I have a very bad infection under my wisdom tooth . I am in a lot of pain . I rang for an appointment I couldn’t get one until Monday the very kind receptionist whose name was alicia said if she got a cancellation she would call me . I received a phone call as they had a cancellation I was so pleased as I am in a lot of pain and discomfort . The receptionist was very polite and friendly . I saw the dentist Sarah and she was lovely I have a huge fear of dentists and usually put it off until I really need to go . The assistant an dentist put me at ease . I didn’t go to the dentist for years and then a friend recommended valley drive and they have always been so understanding of my fear and put me at ease I would never go anywhere else. I would like to thank them and would recommend them to my friends and family .
Contacted the practice by phone explaining severe toothache is present, the friendly receptionist Alicia was kind enough to call me back within an hour to invite me to come in the SAME day for an assessment. Instant x-ray and antibiotics given by the dentist, clean friendly and professional. Very good indeed. Not a fan of that putty stuff that makes tooth impressions much lol!
Fantastic, been with them for years and many more to come. Well done to the team.
Thank you. Andy - Director
Update 6th November
Had another appointment with Dentist Sapna as had a pain in the mouth very caring and as a nervous patient assured me i had an ulcer and gave me antibiotics Going back in 2 weeks for a check up and if any Procedures are required will refer me on Cant fault her 5 stars Will always see Sapna now
Spoke to Sonia the practice manager this morning about a broken tooth Booked me in the same day and sorted out my wife’s appointment Had the appointment with Nurse Sonia and Dentist Sapna. Put me at ease and sorted out. All 5stars
Great that I was able to get a cancellation appointment, quick thinking receptionist.
Could not make the stairs anymore, so she booked me downstairs for future.
The dentist at the time and her assistant were very obliging and I have re-booked.
The new upgrade inside the building is outstanding.
Thank you
Maria
I registered as a NHS patient but they want to charge me for the service even I am exemption. The waiting time is so long as well.
Just experienced my second appalling experience at this surgery. Rude unsympathetic staff and seemingly incompetent dentists. The receptionist dishes out advise she is not qualified to give. A dentist who did not have time to remove a tooth...despite me saying at the time of booking I thought it may need to come out. Happy to try and leave me for 3 weeks in excruciating pain before appointment would be available. Mis - prescribed painkillers that they are not allowed to offer...an utter shambles. I have had to resort to using a private emergency dentist today which was excellent but costly. There were 2 decent dentists at Valley Drive...one has retired and the other is impossible to see. Others may have had a better experience but their ability to deliver a good service is not consistent. Avoid at all costs..I will be in the future.
I would give no stars if it would allow you to.
Today all three of my children had there appointments at Valley drive dental practice. We had a wonderful experience. The receptionist Alicie was very welcoming and sorted follow up appointment s with ease. My oldest has ADHD and asd and the dentist Sarah was so understanding and accomodating he finds appointments like this usually very stressful. My youngest was very nervous but she put him at ease straight away. My middle child also said how lovely she was to her. All three children needed work done and they were so sweet about it and not harsh or judgemental at all. Lovely experience has by all would definitely recommend. ☺️
Quick Facts About Valley Drive Dental Practice
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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