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This company is by far the worst company I have ever experienced. The man who towed my car put the chains on the wrong spots and broke my tire rods. Then the company supervisor has done an awful job making this situation right. I am an elementary school teacher and have been without a car for over a month due to this situation. They have not once tried to contact me to help me. The supervisory always wasn’t in the office or would “call me back”. Never use this company. They are completely useless.
One Sunday morning in December 2019, I was on my way to church in Pontiac and I had a flat tire. I called and the tow truck was dispatched and arrived to the church's parking lot in 20 minutes and replaced my flat tire with my spare tire in 8 minutes. The driver was very courteous, pleasant and professional. I was so happy!! Thank you UTR for your road service!
I waited 2 times for them to come. The first time my family and I waited for 2 hrs past the time I was told. The second time I waited 4 hrs. And I couldn't get them to answer their phone. They lie and say it isnt their fault. I would not waist my time with this company. They are horrible.
Please stay away from Unique Towing in Southfield MI They tried to rip off me and my insurance. The other day I parked my car in an uneven mushy ground and my wheels started to spin as I started to push the accelerator. I had to call my insurance for towing help. The dispatcher send Unique towing for help. The driver told me it costs me $500 to pull the car out. He said my insurance will cover only $300 and I was asked to pay $200 out of pocket on the spot in order to cover the costs. He offered me deal to save $200, if I allow him to take my car to his 'favorite' mechanic until tomorrow to check for any damages underneath. I refused to comply with his request to tow away my car to a workshop for no reason and charge me and my insurance company for fake damages and repairs later. He suddenly brought down the price to $400. That sounded really fishy and I kicked them out immediately. Later, I called another towing company and they helped me out without any fuss.
The worst service ever! Rude! I called in to get an ETA and the guy said, (after I had already received a text stating it would be 60 minutes and it happened to by 1 after the ETA on text) that I wasn't their only call. I called back a few times. They told me they were on the way. I was assigned at 10:18 am in morning. The tow truck got her at 3:10 pm. They guy did not want to talk to me, I guess because I had already displayed over the phone that I needed them to get me before the glass place closed. He locked my steering wheel up and then pulled the bed out. It was a flat bed. He left my car. I called him while he was at the edge of the street and he did not answer. The insurance company can't get in touch with him either. I
Called for services and they said they had a flat tire. Then they said they came by and no one was here. And now they don't answer the phone after 2 1/2 hours later. They are not a responsible company. DO NOT USE THIS COMPANY!!!!!!!!
Great service from these guys. Had my car towed to my mechanic within an hour after calling them. Thank you!!
I’ve used this company for the last four years never had a problem always went over and above to help me out so apparently people are google just make up things against other companies the truth is the truth
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