Tropical Smoothie Cafe Info
Amenities
Service options
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Dining options
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Counter service
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Dessert
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Seating
Amenities
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Restroom
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Wi-Fi
Atmosphere
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Casual
Crowd
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Family-friendly
Payments
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Checks
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best KPortal Reviews
I need to stop going to this location hands down the worst one I have ever been too. The employees are rude and lack customer service skills. My food takes forever to be prepared! Takes them forever to even come to take anyone’s order! Even when I order prior to pick up food is never ready on time. I order salt and vinegar chips with my meal when I was handed my order I was given regular sea salt chips. When mentioning it was not what I ordered I was informed they were out of them which is no issue however don’t assume what I would like in place or it! I go to eat my chicken pesto flatbread and it’s not even prepared properly, missing the ingredients that it’s suppose to come with and I ordered it as it is!
Honestly the place is extremely dirty and was questionable for me to even place an order. The employees working were very unprofessional. One was on the phone cursing, the others were screaming at one another and pictured below is how my drink was handed to me. $10 down the drain because ew. Owner needs to get it together if they want to keep their business producing revenue. That was awful and I’d never go there again.
i came in an hour before closing wednesday 4/10 for a takeout order and the cashier was extremely rude and refused to take our order. said she wouldn’t make any food items because she had a “busy” day and wanted to clean so they could close early. her other coworker even seemed confused on why we were being sent away. i wish i would’ve gotten her name so management could do something about her terrible customer service. after seeing other reviews this seems to be a common theme with this location. i would be more understanding if i had shown up minutes before closing time but their hours are clearly stated as 9pm and i was there at 8. very disappointed. hope management can find better staff as it’s clearly needed.
Trashed bathrooms, no trash cans in bathrooms so the used napkins management had put there to be used as toilet paper were piled up behind the toilet (due to a lack of toilet paper). Toilet was non functional.
If the bathrooms are this bad, the kitchen and storage areas are WORSE. Worked 5 years BOH, this place is a mess that the health department needs to inspect.
Employees had no clue who's order was what and just left them sitting on the counter without any audible expo.
This place sucks.
The first time I hard a Thai Chicken salad it was perfection. Tonight.....not so much. Over microwaved chicken that was inedible and removed from my dinner. Employees who had the discussion of how much they disliked what they did and the customers they severed....and only getting a spoon to eat my salad. I now know when to turn around and leave and never order.
was in and out in all under 5 minutes! got the new acai bowl & a Bahama Mama and it was the best flavorful smoothie I’ve had out of all the other locations I’ve been to! Great customer service, keep it up.
Long line of people waiting, the person at the cashier also has to help preparing the food and they just talk and talk. Bunch of people waiting for their food while you just hear them talking and laughing, not even a little worried or trying to work faster. Very disrespectful. After 15 min I was able to order since they didn’t even realize they had people waiting to order, and then someone who order after me got her smoothies first, unbelievable. MORE THAN 30min of my life for just 2 smoothies. (If you go smoothie king you can do it in less than 5min) Disappointing and disrespectful.
I've given this location the benefit of the doubt too many times. It is consistently the worst customer service experience. The employees ignore you or act annoyed anytime you make an order. They take forever to get food out. I'm seriously curious how it is still in business.
Quick Facts About Tropical Smoothie Cafe
Today
Opening Hours
| Monday | 07:00 AM - 09:00 PM |
|---|---|
| Tuesday | 07:00 AM - 09:00 PM |
| Wednesday | 07:00 AM - 09:00 PM |
| Thursday | 07:00 AM - 09:00 PM |
| Friday | 07:00 AM - 09:00 PM |
| Saturday | 08:00 AM - 09:00 PM |
| Sunday | 09:00 AM - 09:00 PM |
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