Tropical Smoothie Cafe Info
Amenities
Service options
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Dining options
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Counter service
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Dessert
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Seating
Amenities
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Restroom
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Wi-Fi
Atmosphere
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Casual
Crowd
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Family-friendly
Payments
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Checks
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Kids' menu
Parking
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Free parking lot
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Free street parking
Pets
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Dogs allowed outside
Best KPortal Reviews
Thank you, Sage, for being so nice and sweet to us from the minute we walked in! She took time to explain the different smoothie flavors they had and made our first experience there THAT much better! We will for sure be coming back! Thank you again, Sage! You’re the best!
I want to start this review with the fact that I love Tropical Smoothie Cafe, but this location needs a lot of work. Frequently understaffed, and walk in orders get priority over mobile orders. I've waited fifteen minutes in the store while other walk in customers go first.
Incredibly rude owner as well. Can't recommend.
Angel, at this location, is the best person to have make your food and smoothies if you want them made well and consistently good. I went to the Lincoln Ave locations in Denver yesterday and they had to make my smoothie 3 times to get it right.
Came back to the Lafayette location today and my food and smoothie were made perfectly the first time. Thanks Angel.
Service here has been pretty hit or miss.
My biggest grievance is the wait times. I always order online, and most of the time the order is not ready at the expected time. I've waited inside for up to 30 minutes after the expected time, which is just too much. And since this is a smoothie place, you don't want to assume that it will be late and pick up a melted smoothie. It's a conundrum
There's also been some inconsistency with smoothies I've ordered. The balance of the ingredients can vary when ordering the same smoothie. Also the quality. I've had issues with smoothies lacking flavor and being watery.
Overall I think this is an issue with the location being understaffed, and perhaps the quality expected by the franchise. Either way, it's disappointing.
Had a great experience here. Both of our smoothies were insanely good. And the staff was really friendly and efficient. Would be happy to go back anytime!
2nd time I’ve been to this place at 8:15-8:20 and the younger employees telling customers “oh our grill is closed”. Tonight is the first night I walked in at 8:20. The girl asks me right away “Did you have an online order?? If not what smoothie are you going to get, because I just put everything away and I was going to lock the door, I guess I can get everything out again”. Why does the sign say open til 9pm? Business owners can we go back to teaching accountability, pride in your work and customer service??? Why has this become so taboo??? These kids are going to be absolutely useless in any Career if this can’t get fixed, work ethic is gone because corporations are allowing it to happen.
Second time I’ve been here and the credit card reader is down. I had an online coupon for a free drink, redeemed it in front of the cashier and they still charged me. When I asked for my money back for my free drink on my receipt, they said they couldn’t refund me. I paid in cash, so I don’t know why they couldn’t have handed me back some of the money I just gave them. They recommended I contact corporate for my refund. Not sure I’ll come back to this location again.
Not sure what their problem is, this place must be a front. Their card reader is always down and can only accept debit and credit card sometimes. Makes me wonder what’s really going on with this establishment. I’ve been able to purchase (1) smoothie at this place and have gone in (4) times. It’s kind of ridiculous. I’m not sure how they keep their people paid.
Quick Facts About Tropical Smoothie Cafe
Today
Opening Hours
| Monday | 07:00 AM - 09:00 PM |
|---|---|
| Tuesday | 07:00 AM - 09:00 PM |
| Wednesday | 07:00 AM - 09:00 PM |
| Thursday | 07:00 AM - 09:00 PM |
| Friday | 07:00 AM - 09:00 PM |
| Saturday | 08:00 AM - 09:00 PM |
| Sunday | 10:00 AM - 08:00 PM |
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