Tropical Smoothie Cafe Info
Amenities
Service options
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Dining options
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Counter service
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Dessert
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Seating
Amenities
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Restroom
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Wi-Fi
Atmosphere
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Casual
Crowd
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Family-friendly
Payments
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Checks
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Kids' menu
Parking
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Free parking lot
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Free street parking
Pets
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Dogs allowed outside
Best KPortal Reviews
I have been a tropical smoothie fantastic since they opened. Today, May 27 at noon, I was told it would be a 30 minute wait for a single smoothie. Not because they were busy. There was only one other customer that was already seated. The guy in the back was yelling at the front counter. He was obviously irritated and not enthusiastic about being at work. So I left, not sure why it would take 30 minutes to make my smoothie? Very disappointed!
Horrible experience. Went in around 4 today. Went inside the establishment, and the employee working said they're not taking in anymore orders. No apologies, nothing. There were only 5-6 people waiting for their orders. The people waiting also said they turned down a group of people before me as well. Don't understand why, and you should've just locked the doors and closed down if so. Hours of operation said open until 9, maybe just close down at 4 if your 3 employees working can't handle a small rush of 6 orders.
I wish I would have read the other reviews before dining here, although I'm a firm believer that you should form your own opinion. Well, the other reviewers are not wrong. Sadly upon entry there were not any employees in the front at the register, nor to greet anyone. There were 2 employees working. One making smoothies, the other making the food orders - they did say they would be with us as soon as they were done with what they were working on. The front entry and dining area - none of the tables were cleaned off/wiped down/sanitized (as you can see in photos) nor was the entry way carpet. The floor by the table we sat at was super sticky, to where you could feel your shoes sticking as would walked on it. I can't comment on the restrooms, as I would only imagine that they would be in the same poor conditions. The food - Thai salad was good but the lettuce was cut in large chunks that needed cut again to be eaten. The Caesar wrap was ok as well, but had tomato in it?
A year ago I rated Tropical Smoothie a 5. Today they earned a 3. Ordered the Chicken Thai wrap. It took four (4) Bounty paper towels to sop up the peanut sauce the wrap was drenched in. If you’re on your lunch break, rethink coming here unless you have time to run home and change your clothes because the sauce will be everywhere. On you, and in your car. Just one big mess. I had to unwrap the wrap and try to dry the contents so it would be edible. This much sauce is like a mouthful of Mayo, it’s disgusting. Whoever is making these wraps is wasting a ton of product which translates into money and that person needs to be fired. Seriously, whoever owns this place, retrain your people. A wrap should have the ingredients along with a nominal amount of sauce tightly wrapped then cut in half. Not falling apart because it’s so soggy from the overload of sauce. As far as taste, the smoothies are extremely good. I know the foods is too…usually. Not so much when it’s drowning in sauce.
I ordered a Acai Bowl online, got to the store at 5:25 to pick up the order that was scheduled for pickup at 5:30. After them looking for the order they decided to make it, then after searching for the ingredients, they realized they did not have any acai, so they couldn't make it. Then told me to go to a different Store. I didn't have time to drive to another store, so I told them to credit my account. They said I had to do that online. So when I tried it said I couldn't because it was past the order time. I have request a refund online 3 different times and no luck. I have now had to get my bank involved and dispute the transaction. ABSOLUTELY RIDICULOUS
This location was terrible. We usually go to the one on Causeway, but we were already in the shopping Center, so we stopped by. What a terrible experience; the entire staff was so standoffish and rude. We were the only ones there, but they took 30 minutes just making our two shakes and salads. My salad had cabbage ends or clumped rice and we just threw it out. The only reason for two stars is because the smoothies were good. Otherwise, it wasn’t worth the trip. We haven’t been back since.
*Update since COVID 10/2020 — the restaurant floor is filthy with several water spots on the floor kitchen.
My first time trying their food. I ordered a chipotle bacon chicken flatbread and it was really good with a good amount of ingredients. Plus, it comes with a bag of chips. Price was only about $6 plus tax. The smoothies are great too! Will definitely eat here again.
The worst service ever…my order was completely wrong and my smoothie was watery. The individual who took the order wasn’t listening, better customer service is needed.
Quick Facts About Tropical Smoothie Cafe
Today
Opening Hours
| Monday | 07:00 AM - 09:00 PM |
|---|---|
| Tuesday | 07:00 AM - 09:00 PM |
| Wednesday | 07:00 AM - 09:00 PM |
| Thursday | 07:00 AM - 09:00 PM |
| Friday | 07:00 AM - 09:00 PM |
| Saturday | 08:00 AM - 09:00 PM |
| Sunday | 09:00 AM - 08:00 PM |
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