Today's Automotive

+1 503-585-2387

1895 13th St SE, Salem, OR 97302 United States of America

Open Today: Closed

Today's Automotive Info

1895 13th St SE, Salem, OR 97302 United States of America
+1 503-585-2387
[email protected]

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot

Offerings

Oil change

Amenities

Mechanic
Restroom

Planning

Appointments recommended

Best KPortal Reviews

Very trustworthy and good people. They actually fix the car without trying to upgrade you to something you don't need, which would cost hundreds more. They have my business without question. 5 Star all the way. BTW... it was NAPA who recommended them.

We have had our cars worked on by Rocket motors for many years. Roger has always the best; best price , best service , best work. He knows the business and the work and people so he seems more like an old friend than a business owner and mechanic.

I took my car in for a diagnostic and they were able to get me in quickly and when it worked for my schedule. The man at the front desk was informative and friendly and they printed out the issues I needed to fix on my car which I liked because I always forget the terminology. Overall a great experience.

The Today's Automotive's web app was easy to use. I booked an appointment. Wes called me to confirm and gather a bit more information. The work was done quickly and there was a courtesy shuttle.

What they do they are good at and what they don't do, the refer to other good businesses.

Their prices are fair. I called the owner when I was rear-ended and he referred me to a good auto body shop.

My radiator went out just as I got to work and I had to have my car towed to get repaired. My normal shop couldn't get to it for several days, so through Google, I found Today's Automotive and was encouraged by the positive reviews. After talking to Michael on the phone, he gave me a fair quote and was able to get my car in right away. After replacing the radiator, the water pump began to leak (gotta love 17 year old cars). After another day of work, the new water pump, belt, etc. was installed and I was back on the road. As a single mom just trying to have a safe vehicle, I greatly appreciated everyone's effort to get it done fast and right. I will be going back when the need arises. Thank you!

What an AMAZING job!! Couldn’t be happier with my experience at Today’s Automotive!! They have definitely won me over to return as their customer!! Mike promised me in at 7:30 and diagnosis by noon but by 10:30 he called and my job was done! Not only that but we thought it was going to be a big expensive electrical repair and it turned out to be a quick inexpensive fix, which they could have actually lied about but didn’t! I respect that and appreciate you Mike snd team!! Job well done!!

I’m a new resident to Salem and this was my first attempt at a AAA facility. In short, the entire experience was a nightmare and I highly caution anyone against going here. That may sound extreme considering their overall rating here is 4.5 stars, which is was swayed me initially, but the service I received was absolutely unacceptable and appalling, and very confusing, for such a highly-rated AAA shop. I certainly wouldn’t take the risk again nor recommend it to anyone else. From the very beginning it was clear that this office is not organized or puts their customers first. I never received a 24-hr callback after requesting an appt, so I showed up anyway, of course, to find them surprised at my being there and seeming annoyed. They took me regardless, and it seemed they were busy. The office behind the desk was full of unopened boxes and was generally a disorganized mess. I got no phone call the whole first day, and had to call them the next morning, only to get a quote for a tire issue that wasn’t well explained to me (“it’s flat and we can’t fix it”), and I didn’t receive a quote for the basic maintenance that had been done, which I found out at pickup was over $100. I had to flag someone down to come to the office when I arrived to pickup the car (having refused the quote and replacement of two tires over the phone), and he (a different guy than the first one) seemed disappointed and surprised I hadn’t been quoted for the $100 work before coming. He did a poor job explaining what was done to the car and what I paid for. Obviously I had no choice but to pay for it, so I did, and then another customer jumped in to pay before I was done with my time with the mechanic. He took her payment and I awkwardly stepped aside, and then another staff came in (clearly not a mechanic) and just took over for the mechanic, and he just went back to what he was doing before, leaving me with a flat tire and wheel leaning up against my car outside. I went outside and flagged him again to come assist me, and before putting the tire into my trunk, he explained in more clear terms and showed me what was wrong, but also tried to push four new tires on me when it didn’t seem necessary. I ended up scheduling an appt with Les Schwab down the road and getting two tires the next day, $30 cheaper than this place, and the tires I got are also better. Whatever great reputation this place had at one time has been lost and destroyed by whoever is running it now. I couldn’t recommend this shop to anyone, and won’t be going again. Also very surprised they still have a AAA certification! Yikes!

Bottom line: The best mechanics we've ever had.

Michael and Wes have gone out of their way to help us with our vehicles in the last year that we have used Today's Automotive.

These guys are the most direct and honest mechanics I've ever worked with. If they say something is broken it's actually broken. If they say it's fine, it's legitimately fine.

They've handled our warranty company without complaint and with actual competence.

They've given my husband rides to and from the shop when we've found ourselves unexpectedly placing our vehicle in their care.

They've freely given advice when my husband has called them about a car problem he's trying to solve himself in the driveway.

We are leaving the Salem area in just a few days and won't be living here again. Today's Automotive has forever altered my definition of a "Good Mechanic" and I am sincerely worried that I will never find another mechanic that comes close to the level of professionalism or competence that Today's Automotive has introduced me to.

Seriously. Give them your money.