The Tilery Garage Info
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Best KPortal Reviews
Through Start Rescue Tilery Garage of Kinmel Bay came to our aid and transported our Smart car and us to a local garage, dropping us of at home on the way. We found their service to be excellent, and the recovery driver to be considerate, friendly and knowledgeable - he is a great credit to the Company.
Took my focus st 2 him 2 get my brake pads replaced ,passenger side front wheel was making a noise,the mechanic told me I didn't need new pads it was probably a stone stuck,saved me a few quid replacing pads that were still good,who knew still some honest people in the world,will be using this garage for all my future services now,brilliant highly recommend
Shout out to Tom!!! 5 star and well over and above service. Picked us and our car up, took the car to the garage and then dropped us off at our motel due to being stranded whilst in the uk on holiday. What a godsend. *****
Eugene and his staff are amazing. They were so accommodating and helpful. Nothing was a problem for them. They managed to fit us in to make sure my family and I could enjoy our holiday. I would thoroughly recommend the garage every time.
Courtesy of my roadside recovery Tilery Garage came and took a look at my car Friday morning. Starter Motor was the cause of the problem. Garage ordered the part, fitted and had the car back by Sunday. Fast, polite and courteous service. Many Thanks to the Garage for the quick turn around and getting my car sorted!!
This business was the selected breakdown recovery when I broke down near Conwy just off the A55.
Eugene who attended was a really nice guy and clearly very knowledgeable and experienced. He diagnosed the problem very quickly after hearing what had happened and a visual inspection.
He was confident that if driven with care we could get the car back to their workshop in Kinmel Bay. So he followed behind and I drove the car very gently to the garage.
Once there we were provided with a warm drink whilst Eugene ran a full diagnostic check and enquiry of the ECU. This confirmed his diagnosis of a failing coil-pack and HT Lead set combined.
He got me to photograph the screen of his diagnostic iPad so I had a full record for my own mechanic.
He then noticed my partner's rollator in the boot of the car. He then asked her if she would be able and comfortable to get in to the flatbed truck that was going to be used to get my car back to Cheshire.
She said she would be fine but I mentioned we had vulnerable cover on my Eversure recovery policy. He immediately insisted we should travel back via taxi whilst the car would return on the flatbed.
It was now dark and so he asked if we were happier if he delivered the car the next day (Sun) which was much better for me. Within 15 minutes and after another coffee he had arranged a taxi home and the taxi was there.
We were back home an hour later and the car was delivered the next day.
This is proper customer service from a true gent with a proper business and 40yrs of experience. This is why I choose Eversure because they work with these high quality local garages with many years mechanical & electrical experience.
Eugene turned an upset at the end of our day out into as pleasant an experience as possible.
Had a flat tyre it was a Saturday morning ..as with newer cars there's no spare . Called Tilery Garage Kinmel Bay for help. They came out and took the tyre back to the garage , checked it for a puncture ,no puncture . Turned out to be a faulty valve which they changed . Would recommend TG 100% , friendly helpful service . Thank you
On our return journey home from holiday, we stopped at Asda and went to fill up our coolant & oil and saw that the coolant pipe was snapped completely leaking water/coolant everywhere. Rung this garage and they sent 2 guys out within the hour. They checked it over and got us back to their garage, within 20 mins they’d replaced the pipe and were so reasonable in price been as though they came out to us. Was very impressed, friendly and approachable. Would 100% recommend.
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