The Montcalm Hotels Info
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Free Wi-Fi
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Air-conditioned
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Free Wi-Fi
Best KPortal Reviews
Went with family for Afternoon Tea on Valentine's day. Was surprised that for a 5 star hotel, the staff were not that attentive and whilst the tea selection was nice, it wasn't exceptional. Lovely setting though.
Good hotel just 2 minutes from marble arch.
2 minutes to Oxford Street
Staff are friendly
Went to the gym/spa followed by afternoon tea. Gym had just basic equipment of treadmills, bikes, climbing machines. Spa had an exercise pool (not big enough to swim in), sauna, steam room and jacuzzi. Staff were friendly. Afternoon tea had a decent selection of teas, sandwiches, scones and cakes.
Used to be our go-to London hotel. Service is now very poor
Unfortunately the Montcalm has become so poor in service, we can no longer stay here. Over the last 10 years we have probably stayed here in excess of 10 times but will no longer do so as the service has nosedived and we cannot accept such poor value for our hard-earned money.
Firstly the positives. The hotel is in an excellent location. It's in a quiet little semi-circle which is very convenient if you are driving into London, plenty of space to offload. There's an NCP right opposite. The rooms all have bidet sprays which is excellent for Muslims. The meat is halal and Edgware Road is close by for more halal dining options. Marble Arch tube station is a couple of minutes away.
Now down to the service. The Montcalm used to be excellent. Since Covid-19 they have gone downhill and are no longer value for money.
Firstly, they had valet parking but no longer. You have to park your own car. They used to have plenty of staff but now they are grossly understaffed and the service suffers.
The rooms are tired and the hotel is in need of a refurbishment.
As you can see from the photo, for the room service dinner I requested, I was given 1 packet of salt and 1 packet of pepper as condiments. Previous visits, I would get proper salt & pepper shakers, a selection of sauces in miniature screw top containers and a bread basket. Pathetic.
They are trying to cut costs now and you can see it from virtually every aspect of the hotel.
The staff that are there are still friendly, Marius (sp?) the concierge, and a porter from Brazil called Sebastien (sp?) are very nice.
But for £385 per night for a room, it's no longer value for money and unfortunately we will have to find another hotel in London that will meet all our requirements.
Shame.
Fantastic hotel in the heart of London. You are a stones throw away from Oxford street so great for shopping. Rates were fair and the room was very nice. Breakfast was good with a range of options available
Toilets copied from McDonald's ????
Ok restaurant, prices over inflated but location, location. Verdict OK.
Let's start with the check-in process, it was fast and the reception staff was amazing specially Marsida. The room was not bad when we checked in but after that I discovered that the TV is not working and there was a light that was blinking. I told the receptionist about the issues in my room but nothing was fixed. The housekeeping forgot to remove the trash bin bag when they changed it to a new one and left the old one on the disk. As for the location it is nice and quiet compared to the hotels in the area. Do I recommend to stay in the hotel? Maybe after the renovation but now I prefer not
Service was great. Beautiful hotel and view was stunning! Perfect weekend getaway!!
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