The Larder Delicatessen at Sowerby Bridge Info
Amenities
Service options
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In-store pick-up
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In-store shopping
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Takeaway
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
Regularly, orders are incorrect, but the icing on the cake was a member of staff's attitude towards me.
I have been a regular customer of their shop for nearly a year now, and on every occasion, I order multiple sandwiches. It was not uncommon, every 2/3 orders, for them to get part of the order wrong, but we tolerated this because we enjoyed their food. However, after today, I will no longer be using them. I placed an order via phone for 5 sandwiches. The lady who took the order made no attempt to repeat the order back.
Upon collection of the order, I noticed the charge was a little bit high, and I noticed on the receipt we had been charged for 7 sandwiches when we ordered 5. I went back in to address the issue; the lady who first served me was fine and said they had 3 of one item, which we only ordered one of, so she fetched from the back the lady who supposedly took the order, and she insisted straight away that I had ordered 3. I know what I ordered as I placed the order, and I know how many staff members I have and what I ordered. If she had repeated the order back on the phone, all of this could have been avoided. This is not where my issue lies; it was her attitude towards me. She was rude and insisted that I had ordered the item instead of trying to find a solution, with phrases like "yeah, you did mate." First of all, I'm not your mate, but it was her lack of effort or willingness to resolve the matter and resulting in blaming her paying customers for her shortcomings.
I left the shop due to her attitude. It's not about the money, as I didn't pursue the matter and have paid for the items It's the rudeness in the way she spoke to me. Keep the £12 extra, as it's the last order you will receive from me.
We visit regularly but we came Sunday for lunch, great atmosphere, service with a smile and chat. Very accommodating with our baby & allergies. The crispy chicken & bacon wrap is a must try!
Had an amazing meat and cheese platter a few weeks ago for a girly weekend. It was lovely! Will definitely be ordering again and highly recommend.
Visited The Larder once again, and as per usual we weren’t disappointed.
My better other half knew exactly what she wanted, Cajun Beef sandwich, she says “it’s to die for”. However, Mr indecisive couldn't make his mind up for love nor money as the menu and specials were just all so tempting.
The lady serving us was assisting in my choice but then I had a cunning idea. “How about you just make me something special, you know what I'm deliberating about”.
So, off she went with a grin on her face and came back a short while later with a sandwich which was out of this world. 10/10.
The coffee is one of the best around, if not the best and the service was spot on.
Thankyou to all The Larder staff, we will be back.
Lovely experience. We popped in for afternoon tea and cake and gorgeous hot chocolate. ..yummy!
Lovely welcome from staff with a nice homely feel Definitely be back soon! ????????
We have been twice now, just for a take out sandwich and a Scotch egg and everything has been beautiful, we will definitely be going back for a sit in breakfast or lunch as all the food looks yummy, the staff are lovely too.
Lovely place,friendly staff,gorgeous food. Would highly recommend
Top tier butties!
Just had a coronation chicken sandwich and it was unbelievable. I work all over the country so visit loads of different sandwich shops, I definitely know a good sandwich when I see one, this is up there with the best.
Good job I live miles away or I would spend a fortune in this place.
Quick Facts About The Larder Delicatessen at Sowerby Bridge
Today
Opening Hours
| Monday | 09:00 AM - 03:00 PM |
|---|---|
| Tuesday | 09:00 AM - 03:00 PM |
| Wednesday | 09:00 AM - 03:00 PM |
| Thursday | 09:00 AM - 03:00 PM |
| Friday | 09:00 AM - 03:00 PM |
| Saturday | 09:00 AM - 03:00 PM |
| Sunday | 09:00 AM - 02:00 PM |
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