The Hessle Grange Medical Practice Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
Mostly I can get in when needed. Receptionists a more helpful then other Dr practices I've been with. Nurses are all lovely. Only met a few Dr's but all thorough.
Popped in recently for an appointment, parking a bit hit and miss, really depends on what time of day you arrive as parking is limited, reception and staff good, friendly and efficient. The medical practice is well laid out with a number of treatment rooms/seating areas.
Excellent team and GP’s. Sent a website request at 9am. Received an appointment at 10:50. Seen at 10:50 with no wait times. Tests and medications all done in the next 10 mins. I haven’t seen a good team as them. Kudos to you all.
Had nothing but issues with this practice since moving from peeler house due to the merge. Couldn’t book appointment for my daughter vaccinations or our six week check up when I finally got in ten weeks after having my daughter I was called up five minutes before my appointment explaining they will have to cancel and reschedule for two weeks time. I obviously disgusted by this made a complaint to only have the phone but down on me. I went for my 6 week check to only have to go back to doctors three times in the same day because they had forgot to fill paper work or check my daughter correctly. I’ve had to travel to see a doctor to prevent weeks of waiting and have recently resulted in using walk in centre to get medical help due to this surgery being so poor and unable to manage appointments. This surgery and medical group is disgrace and puts a bad name on the NHS and hard working staff within.
Sadly a very tired, overworked and rude care navigator. I waited 40 mins to find out where my child’s prescription was after the chemist had also contacted them twice today to chase it. Still no confirmed answer ! Just told I ‘ might ‘ get a call at some point but she couldn’t confirm this ?!! She also told me how she didn’t like my attitude and I was being rude as I said to her which I think was a fair comment “ be it on your heads if anything happens to my daughter while I’m waiting for this prescription “. I’d only be waiting 8h for this prescription by this time for a 5y old. I never raised my voice once and to be fair this experience has saddened me. Such a rude woman. I hope she has a lovely Christmas and get the gift of customer care and happiness under the tree !
Very happy with the results and was impressed with the way I was dealt with
Reception staff extremely rude, answered telephone while i was mid sentance by holding her finger up at me!! Then continued to take the call which did not sound gp related
Only positive is the Pharmacy onsite, staff are overworked, run off their feet & clearly stressed
However the pharmacist was extremely caring & helpful
In my experiences at the pharmacy all the staff do try to help
3☆'s for pharmacist & staff
1☆ for gp I saw
0 ☆'s for reception at drs
No idea how this place is still open. Worst management in history. All staff need to go on a customer service course. Had a private problem down below and had to go through 2 people on the phone and tell them to get a appointment to see a doctor. This is very unprofessional and invasion of my privacy. By the time you get a standard appointment we would have landed on Mars. Doctors secretary only open for 3 hours. Test results are only open for 2 hours. Why is there so many departments for different things? Waiting times is bad too. They do not cater for people with vision problems either as I made them aware of me been partially sighted and yet I was still made to sit in the waiting room not been able to see my name on the board. The cleanliness of the place too is poor. Getting a repeat prescription is a complete joke too. You can’t even order one on the phone... Very unorganised and rude staff. All the receptionists and staff think they are doctors. Someone seriously needs to investigate this place. Would not recommend this place hence the rating it has received on google. Avoid at all costs. They do not care about you.
Quick Facts About The Hessle Grange Medical Practice
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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