The Gear Works Info
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Best KPortal Reviews
we had a Toyota RAV4 that needed a transmission. The Gear Works took our money (over $4000) to order a rebuild and install. Didn't get the car back for over 6months and was no longer in any kind of condition to drive. Transmission installed incorrectly and actually ruined it. Also did extra damage while doing the "service" Ended up junking the car. Got most of our money back thanks to Capitol One credit card. This place is a scam!
Liar Liar Pants On Fire....... He doesn’t know up from down...After waiting more then a month for a job he told me would take couple days...." Did't get part delivered" "Wrong Part" "Having a hard time". and on and on and on....Literally drove down to Prineville walked in shop walked behind his desk grabbed my keys and left. STAY AWAY.....NOT WORTH UR TIME..........Negative 5 Stars
I contacted Tom at gearworks on a recommendation from a friend he quoted me a price about 4300 to rebuild my dodge NV5600 transmission and about 2 weeks turn around. I contacted my normal placei take transmission work to they were a month out and a bit more money. I decided to go with Tom, not because of cost, but on turn around time. ...big mistake. I got the transmission back in about 2.5 weeks, ok no problem. Put it in and it would not shift out of 1st gear. Took it back out after Tom said that was the only way and gave it back to him, he went through it again and had it another week and gave it back to me After saying he couldn't find anything wrong but said he realigned everything and I worked.
So I put it back in and was able to drive it about 3 miles before it locked up and wouldn't shift out of 1st gear. Told him I wanted my money back and all he would give me is a bit less than half which was not quite all of the labor. Saying whoever I took it to could reuse the parts and that he would give me copies of the parts orders sp they would know what they were working with..... He never did, so they had to purchase their own parts.
The place I took it to had a huge backlog and it took 2 months to get it back, but when they were finished. They said that the gear works left out the 1/2 cones... How do you miss that twice? Do not use this business if you want a quality product. Use the Original Bend Transmission Company, they do quality work
They built a Transmission for me that grenaded less than 2k miles. They took it back and reported it was not assembled correctly. Took 2 months for them to pick up, another 1.5 months for rebuild then Tom delivered an incomplete transmission and didn’t cover missing parts or gear oil. He consistently says one thing and does not deliver. Worst experience I’ve ever had with a shop. He’s cost me hundreds. Do not spend your money with this business, you will get burned.
Tom has had a fast turnaround for his work. There was an accident and unfortunately my transfer case cracked very slightly. Tom has been a man of his word and is replacing it no questions asked. Very experienced with transmissions and transfer case’s from what I observed due the conversation we had. I think most these people leaving negative reviews don’t understand how complicated this work is.
My wife and I decided to completely rebuild her 98 Jeep Wrangler from the ground up two years ago. While the engine was being rebuilt we decided to call Tom “Gear works” after seeing his add on Craigslist. We thought it would be a good time to freshen up the trans and transfer case while everything was apart.
We made a huge mistake. The transmission has whined since day one. It’s like driving in reverse. The output shaft seal on the transfer case has gone through two of Tom’s seals and one that I have purchased and installed. Now the transfer case makes a slapping sound when under a load or acceleration. This is a street princess and might have 3k miles since the rebuild in two years time. All of the miles have been driving to work or taking the dogs to the park. This is just unacceptable and according to the other reviews on here its just the quality of work that this shop is delivering to its customers. Now we have to have this work done all over again at our expense. What if we relied on this vehicle to get us to work or our daughter to her doctors appointments???
I suggest everyone that has been burned by this shop contact the BBB, Secretary of State, and also leave a review with your experiences online on forums, google, and Facebook so others aren’t put out their hard earned money.
I am scheduled to have the differential on my caprice fixed here this week. I have read all the negative reviews so I will update my review after it's finished.
Tom is a nice enough guy but I feel completely ripped off. I brought him two new sets of 427 rings and pinions to put in my Jeep. Almost a year and $1400.00 later I finally got my Jeep back. It is obvious the rear axle cover had never been removed. All of the bolts had the original dirt and rust. You can clearly see where someone wrote "427" on the axle cover. (Even though he assured me that he had put the new ring and pinion in and that the reason I couldn't see any marks on the cover bolts was because they paint the cover after they reinstall)
He also told me he had bled the brakes and tested them and they were all good. Oh, and there were THREE lug nuts missing from the left rear tire and TWO missing from the right. Those that WERE there were miss matched... My driveway is a long hill and my first test drive, I eased over the hill and started down, tapped the brakes to ease on down, and could not stop AT ALL! Barely felt any "drag" at all while I was speeding up STANDING IN THE BRAKES!
I called him up and all I got was a "well I don't know, I put that new ring and pinion in and we bled the brakes and my guy drove it around and it was fine." When I went to pick it up, Tom wasn't there, his guy was, and he told me he DIDN'T drive it because he WAS SCARED TO!!! NO JOKE!!!! I thought maybe he was just scared of Jeeps, now I'm beginning to wonder. I mentioned that to Tom and he admitted "he didn't drive it around the street or anything but he drove it out on the parking lot...
I have never left a bad review for anyone, ever, but this is a matter of safety. crosWith I zero control I crossed a road with no ability to stop and out came very close to taking out a neighbor's fence.
I hate leaving this but again, it's a matter of SAFETY!!!
Quick Facts About The Gear Works
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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