The Garden House

I’m being generous with my scores as it was the first weekend of the season and many staff were brand new. That said, they should still have undergone training.

We went in for an evening meal as a party of 8. A few dishes were sold out but that wasn’t too much of a problem. The waitress was quick to take our food and drink order but we didn’t see our drinks arrive for about 25-30 minutes. The food arrived about 10-15 minutes after the drinks and some of it was cold. By this point we were really hungry so just got on and ate it and it’s a good job we did. The people on the table behind us complained about their food being cold and one of the waiters decided he would test the food temperature by lifting her burger bun and touching the beef patty to see! She then stated (quite rightly) that she didn’t want it anymore after he had put his hands all over it. They ended up waiting an hour for their food and they had been there before us.

Basically, it wasn’t worth the wait so I would suggest going to the chip shop next door or Papa Johns upstairs.

The staff were polite, just very inexperienced. I wouldn’t recommend The Garden House.

Booked a table for 7.30pm arrived and no body in the place apart from us ( should of seen this as a red flag). The kitchen staff said to the waiters are these people walk ins and he said no these are the last booked. You could tell they were itching to close up. Staff were just messing around with each other and you could tell they didn't want us in there. A family of about 9 turned up and asked for food and was turned away (easily £100+ turned away), which I couldn't understand, these people are on holiday and it was only 7:45pm. I joked with my partner and said it's probably because they wanted to go for a drink and we actually saw some of them having a drink in the entertainment room , which isn't a problem but when we are paying customers on holiday we were made to feel unwelcome and rushed. They were friendly to our faces but heard and saw how they really felt. Food was OK, but just standard whether spoon food. I then asked for the bill and it said Monday to Thursday two mains for £18 , when I asked about this convientantly our meals weren't on the list that qualified for this, but there was no exclusions stated on the menu. Overall really disappointed as it looks a really nice restaurant from the outside. Certainly needs to be looked at by management.

Terrible service. Don't come to your table, you're expected to come in and sit and do everything either on the app or the bar. Most food unavailable. Size of meals are extremely poor. Was actually all laughable.

Kids meals are not suitable for kids tiny tiny plates with a few chips and 4 tiny nuggets.

We was going to give this a second go. But ended up leaving after same no items on menu avalible. Staff just ignore you

We didn’t actually eat here so I cannot rate the food. We were a party of 6 and went at 4.15pm so at the start of the dinner sitting and most of the meals on the menu were unavailable ( Fish and chips/ spag Bol/ Noodles / Pizzas). We ordered our food and drink and our drinks arrived in a timely fashion. About 10 minutes after ordering our food, we were told that our kids meals were unavailable, with that in mind we cancelled the order, but were still left with a hefty drinks bill and no apology.

I’m being generous with my scores as it was the first weekend of the season and many staff were brand new. That said, they should still have undergone training.

We went in for an evening meal as a party of 8. A few dishes were sold out but that wasn’t too much of a problem. The waitress was quick to take our food and drink order but we didn’t see our drinks arrive for about 25-30 minutes. The food arrived about 10-15 minutes after the drinks and some of it was cold. By this point we were really hungry so just got on and ate it and it’s a good job we did. The people on the table behind us complained about their food being cold and one of the waiters decided he would test the food temperature by lifting her burger bun and touching the beef patty to see! She then stated (quite rightly) that she didn’t want it anymore after he had put his hands all over it. They ended up waiting an hour for their food and they had been there before us.

Basically, it wasn’t worth the wait so I would suggest going to the chip shop next door or Papa Johns upstairs.

The staff were polite, just very inexperienced. I wouldn’t recommend The Garden House.

Booked a table for 7.30pm arrived and no body in the place apart from us ( should of seen this as a red flag). The kitchen staff said to the waiters are these people walk ins and he said no these are the last booked. You could tell they were itching to close up. Staff were just messing around with each other and you could tell they didn't want us in there. A family of about 9 turned up and asked for food and was turned away (easily £100+ turned away), which I couldn't understand, these people are on holiday and it was only 7:45pm. I joked with my partner and said it's probably because they wanted to go for a drink and we actually saw some of them having a drink in the entertainment room , which isn't a problem but when we are paying customers on holiday we were made to feel unwelcome and rushed. They were friendly to our faces but heard and saw how they really felt. Food was OK, but just standard whether spoon food. I then asked for the bill and it said Monday to Thursday two mains for £18 , when I asked about this convientantly our meals weren't on the list that qualified for this, but there was no exclusions stated on the menu. Overall really disappointed as it looks a really nice restaurant from the outside. Certainly needs to be looked at by management.

We took the kids for breakfast as George was due to make an appearance.

What a mess though. Ordered on the app and 10 mins later someone came over to say the avocados were rotten so switched to a big breakfast. A while later they just couldn't fathom the price difference so we had to go up to the bar where they cancelled everything and put it through again.

Then the food arrives and one of the breakfasts was missing! Complained and they said it was the chef's fault and he'll cook it now.

What an absolute farce for a few breakfasts. Wouldn't go there again even for the kids to do the meet and greet.

Terrible service. Don't come to your table, you're expected to come in and sit and do everything either on the app or the bar. Most food unavailable. Size of meals are extremely poor. Was actually all laughable.

Kids meals are not suitable for kids tiny tiny plates with a few chips and 4 tiny nuggets.

We was going to give this a second go. But ended up leaving after same no items on menu avalible. Staff just ignore you

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