Tees Esk & Wear Valleys Trust Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
UPDATE: 08.04.24:
I've been told by Impact on Teesside that I need to be referred back here and I'm dreading it.
UPDATE: 22.07.21:
Their manager replied to my informal complaint to PALS that they had apparently given me sufficient time between my appointments and had no choice but to discharge me. It's common knowledge that viral infections can last up to eight weeks usually. There was four weeks between my appointments and I was actually ill for six. Considering it took almost four months to even get that appointment, it seems even more unfair to discharge someone after only a month between appointments when they've got a viral infection. My mental health remained unchanged. Would they prefer that I just turn up with an infection in future and potentially pass it on to their staff?
Their manager stated to PALS that I was 'well known to the service.' If I'm that well known to the service then it makes it even more disgraceful that I've been left alone without any support at all for most of this year, given my history.
The manager completely ignored the facts that a) the receptionist told me it was understandable and not a problem and that I would receive another appointment in the post, b) that they lied to me on that point and didn't have the decency to tell me that they'd actually discharged me, leaving me hanging for another month and c) that their rude receptionist said they could have done a telephone appointment 'if I had told them I was ill,' which I DID.
To the manager and Stewart House, if you see this, I'm taking this down the formal complaints route now. If I have to go to the PHSO I will be detailing all of the issues I've had over the years. I will also be writing to my MP and other authorities highlighting the recurring theme in these reviews, i.e. the consistently poor service and negative experiences.
I am taking a stand now. I will no longer allow this place to continue to fail vulnerable people in this manner. I'm getting the ball rolling with formal paperwork now. For too long I've let my poor mental health get in the way of holding Stewart House to account for their regular failings but seeing all of these similar experiences in the reviews, I can no longer sit back and do nothing.
They leave you in the dark and you have to chase and chase just to get copies of appointments.
This place is an absolute shambles, a complete disgrace that needs to be closed down and replaced. These people should not be responsible for the wellbeing of vulnerable people.
I've had nothing but problems with them for many years. It needs to be investigated by the Parliamentary Health Service Ombudsman or the Care Quality Commission etc.
I'm complaining to PALS. I've been waiting for an appointment since February. I had to reschedule in June due to a viral infection as advised by my GP. I explained this to the receptionist and she said it wouldn't be a problem and that I'd get another appointment in the post and instead they've gone and discharged me even though I was genuinely ill, and not even had the decency to tell me!
I just called after waiting a month for a replacement appointment, to be told I've been discharged and 'if I had told them' I had a viral infection, they could have swapped me to a telephone appointment if I was ill. Umm, I DID tell you and wasn't given the option. It's not my fault you didn't record it all properly.
A few years ago their psychiatrist completely fobbed me off and I had to get a second opinion from another doctor who came through from Redcar, and who actually listened to what I was saying.
I had some major issues here in 2019.
This place is truly awful. I hope there's somewhere else I can get referred to. The thought of having to go back here fills me with dread and anxiety.
The woman I spoke to in my initial appointment was lovely. Originally got told I'd be seeing someone who'd he able to help get me a diagnosis, I saw a group that just puts you in contact with a million other groups for counseling. Yes I appreciate the help but they also didn't listen to my goals so it seemed a bit pointless. Plus was asked if I was okay with other areas such a GPS or counseling groups to receive my info would be passed on so they were all clued in on what they needed to know and the avenue I wanted to take. Didn't happen either. 2 years after my appointment and I'm still waiting for relevant information to be passed across. Very defensive receptionist. Didn't feel comfortable talking to her.
I can't fault this place, because my CPN has been amazing and I've always been able to get hold of her when I need her. She has always been there for me when I need someone to talk to. I've moved all over the UK and been under so many mental health services.. and this service is the best one by a mile! You get so much support and they are very easy to open up to and understand your needs and mental health to a T. They help explain your condition and help with finding ways of coping. I don't know where I would be with out the support of my Amazing CPN.
if I could give 0 stars or - I would. I am disgusted... I was referred in 2021 by my Dr for C.B.T therapy, and since the whole covid thing I gave it a years lee-way..... called the service up today for an enquiry (not only about me but my partner/carer as well) we have updates...
apparently mine was DECLINED due to them 'booking' and appointment, no turn up and then referred back to the person who referred me, back when the referral was made, (btw, I have had NO CONTACT with this service AT ALL on any phone, text, email or letter... so yeah... waste of time for me.
my partner's on the other hand was sent out mid November 2022, and same with him, apparently something about an 'appointment' on the 12th January 2023, (also we have not received any confirmation from them regarding this 'Appointment') she said something about being sent back to the person in charge at our Dr's this is appalling behaviour... will be asking our DR's to send us ANYWHERE but here. waste of time.
And it's only one star because I can't do half. Condescending, incompetent, un trained. 3 words that adequately describe this place. Telling me I'm OK coming off my lithium for a day or two if I wanted to get smashed. Had no contact since February even though I'm meant to have bloods every 3 months for levels and because if this they have me coming in for a review and stopped my medication completely. The service is nothing short of atrocious and I'm sorry but I'm going to the ombudsman over this. They are playing with people's lives.
Perhaps some of the worst support I have ever had in 20 years of poor service from mental health services in the UK.
More interested in diagnosis of convenience than actually offering unbias support and help.
I strongly urge anyone in this service or considering it to visit mind instead or seek private support.
The only resident psychiatrist is more interested in his own ego than listening to the patients.
Just awful. I’m autistic, have self harmed and frequently think of suicide. A “therapist” at Stewart House knew this and yet treated me very badly, I left sessions feeling much worse. I complained and when I was able to speak to someone(months later) I was told that it wasn’t true. Terrible place and I won’t be able to trust another therapist because of Stewart House. Unprofessional and dangerous.
Amazing service in my time of need. All the staff where welcoming and in no way at all judging. They made me feel at ease, listened, assessed me and helped me understand my diagnosis. Outstanding.
Thank you for helping me become stronger and gain the ability to enjoy each and every day.
Quick Facts About Tees Esk & Wear Valleys Trust
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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