Surfbay Info
Amenities
Service options
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Outdoor seating
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Dine-in
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Alcohol
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Beer
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Cocktails
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Coffee
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Spirits
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Wine
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Bar on site
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Toilets
Atmosphere
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Casual
Crowd
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Groups
Planning
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Accepts reservations
Payments
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Credit cards
Children
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Good for kids
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High chairs
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Kids' menu
Pets
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Dogs allowed
Best KPortal Reviews
Waited an hour and 15 mins for food when told apprx 45 mins wait for food.
Food arrived cold for all 9 of us.
When we complained, the food was taken away, but the exact same meals came back unchanged.
I had a meat feast platter to share. Started with 6 meatbals in a dish. Once realised it was cold, the same meal came back as I still had 5 meatballs in the dish
Cold not replaced.
Attitude of staff was they didn't care.
Breakfast, not very busy so expected better. In mo particular order:
- no knives on the table
- no filter coffee until i asked for it to be refilled
- no mushrooms available due to no delivery
- scrambled egg was green and made me feel sick, sent back, new breakfast bought out, now with mushrooms
- all food was cold (5 plates)
- new breakfast although cold was ok, but i couldnt eat the egg...i dont think i ever will again
Always lovely staff and tasty food. Inside has private booths and outside is sheltered from inclement weather with heaters at every table. Dogs are not allowed inside but are welcome in the covered outside seating. Remember to pre-book if you want to eat in the VW. Very good vegetarian selection. Also, check the very good breakfast and lunch deals.
Decided to book up as we've eaten here every year we've came down.
Though there were 9 of us we got told on arrival the booking was for 6. We said we'd squeeze on a 6 table as most of our family were kids. Ignoring their mistake.
However they then said they were sitting us on a table of 4.
We asked if we could sit on any of the 6 tables round us which were empty and larger to find out they were booked up.
This meant the adults had to split up and share the kids between two tables 20ft apart.
The menu..
Severely reduced which is no surprise given most places are. But even the menu they had put on didn't have everything available.
Redemption was the pasta my partner and son had was very nice and so were the nachos I had.
Asked for a vodka and coke and got a bottle of wkd with a side glass of cola...
Overall overpriced and not worth a visit until the full menu has resumed.
Could of made more of an effort to sit my family closer given the fact we booked up 5 days in advance in person at the door and the tables were still empty at the end of our meals.
(Photo was at the end of our meals)
Came here yesterday was served by a lady called Lily who I admit goes beyond more then anything. Order our meals for 4 adults and 2 children. One of our party ordered the lasagne which wasn't to clever and abit dry. Lily noticed it was left on the table she asked was everything okay we told her about the lasagne without hesitation she replaced the lasagne with a fish and chips. I'm amazed about the quality of service from this place after reading other reviews as they clearly nothing to what I seen in there. The food was absolutely amazing, very fresh and fantastic sized portions. Staff was also extremely friendly. I would HIGHLY recommend this place for there food expecially the fish and chips as its 1000 times better then the chip shop facing it which is dry and very over priced for the quality you get out of there. Great food, great place and very clean. Il be back again 100%. And thankyou to Lily for her hospitality.
The things corporate management can't mess up are good - there is plenty of space and is nicely designed. Staff are polite and helpful. Unfortunately, the fast food junk they're asked to serve is for emergencies only. Drink selection is poor. Rather than play songs in the background, they hire a local signer to destroy them at high volume. Obviously over priced.
Visited Saturday 21st May around 1530 would of given 1 star if the food hadn't of been as good as it was overall I found it quiet pricey but when the foods good you don't mind, service was shocking the waiting staff was more interested in chatting too there co workers then serving customers had 10 mins too look over menu (perfect) took our drinks and food order we waited 20mins for the drinks too arrive then a further 25 minutes for the food too arrive, its quiet a large venue but was extremely quiet. Usually someone would come shortly after the food and ask if everything is ok. They didn't. Once finished with our meal we waited another 15mins still no staff. Ended up going over too the bar to pay. I was asked how our meal was and told her the above, she seemed sympathetic and apologied like she was aware of the service issue. We're here for 2 weeks and would of probably ate there 3 or 4 times on our stay. However due too the poor service we won't be. Could be a 1 off but for £58 (2 adults 2 children) I won't be risking it.
We went as a group of 10, absolutely shocking.
They had ran out of half the food items without informing us.
45 minute wait for our starters after a 30 minute wait for the kids food which was supposed to all come out together.
Manager hid away and left one of the girls to sort it out.
When we sent the food back, it came out either cold or overcooked.
I'd avoid.
Quick Facts About Surfbay
Today
Opening Hours
| Monday | 11:30 AM - 10:30 PM |
|---|---|
| Tuesday | 11:30 AM - 10:30 PM |
| Wednesday | 11:30 AM - 10:30 PM |
| Thursday | 11:30 AM - 10:30 PM |
| Friday | 11:30 AM - 11:30 PM |
| Saturday | 11:30 AM - 11:30 PM |
| Sunday | 11:30 AM - 10:30 PM |
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