Starbucks Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Coffee
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Vegan options
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Vegetarian options
Dining options
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Breakfast
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Brunch
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Lunch
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Dessert
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Seating
Amenities
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Toilets
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Wi-Fi
Atmosphere
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Casual
Crowd
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Family friendly
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Groups
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LGBTQ+ friendly
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Transgender safe space
Planning
Payments
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Credit cards
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Debit cards
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Parking
Other
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LGBTQ+ friendly
Best KPortal Reviews
Frequent visitor of Starbucks, this is by FAR the worse for awful staff. Miserable, down right rude, and clearly have never heard of customer service. Recruitment process must be seriously flawed.
On top of that, the wait is ridiculous. They are so slow, the line takes ages to go down. Starbucks is technically classed as a FAST food chain. Clearly staff aren't aware of this, or more likely just don't care. Lost a regular, long term customer, will go to Jesmond franchise from now on. A much more pleasant, friendly service and experience.
Second visit here and this time no hot drinks menu, was told to download the app. Downloaded the app but had to register my details to see it. Why have I got to download an app to see a menu when they’re taking ages to prioritise the drive through? Takes long enough to get served! First visit, my tall drink was to the top with ice, I asked the girl nicely if I could have half the ice emptied and have it topped up with milk and water as it wasn’t what I thought (a double shot with ice basically), Callum jumped in defensively
saying he’d made the drink and that’s what it is, not really what I was asking or the customer service I expected. Luckily the girl was more helpful and insisted she’d make a different drink. Won’t return here and not surprised about the negative reviews either.
Drive through took 13 minutes with only 3 cars in front. Ordered a hot chocolate, it came with little to no chocolate in it so ended up with a frothy cup of off white milk. I should have checked the reviews first. It seems this place is off to a bad start. Won't be back.
I do not like the idea of dogs in the food area. One owner even allowed their dog to put his wet paws on the counter. The counter was never wiped down afterwards. Will not be back !
Had to queue haphazardly to wait for coffee.
Good coffee but the foor was filthy. Not helped by the fact that they allow dogs inside - not a good idea at the best of times, never mind on a rainy day when they are dripping and the smell is ripe!. There was one particular wet dog in the queue with it's owner today and it kept shaking itself off, leaving speckles of dirty water all over the floor and on my nice clean trousers! Then I struggled to find somewhere clean to sit due to dog hairs and wet patches on the seats ????
Took ages to get a drink. They prioritise drive through and deliveries over customers. Also the floor was filthy and most tables weren’t cleared.
Staff in starbucks were discriminating my mum bc she didn't have a blue badge even tho it was on the front of the car and they also said we can't take pictures of people even tho it was my brother and his gf and came up to our window
The place is sooo dirty
No other starbuck is this filthy
It’s an expensive place so I expect a service aswell
When I went to get a tray they were all minging so had to dig for like the 10th tray and was still dirty.
They might be busy but there was about 8 staff working so no excuse
Most tables had thing left on them there should be someone going around every once an a while to clean tables
Ring marks on tables
Quick Facts About Starbucks
Today
Opening Hours
| Monday | 06:00 AM - 10:00 PM |
|---|---|
| Tuesday | 06:00 AM - 10:00 PM |
| Wednesday | 06:00 AM - 10:00 PM |
| Thursday | 06:00 AM - 10:00 PM |
| Friday | 06:00 AM - 10:00 PM |
| Saturday | 06:30 AM - 09:30 PM |
| Sunday | 07:30 AM - 08:30 PM |
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