Sai Pharmacy - East Ham | Sai Perfumery Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
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Language assistance
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
I went to Sai Pharmacy in East Ham today early afternoon and i was served by Saima who delivered me an exceptional customer service with a great medication knowledge plus their staff is very professional in terms of dealing with their customers. Must recommend this pharmacy to the local residents. ????????????????????
A perfect example of why independent pharmacies are a cut above the big pharmacy chains. The team at Sai are great and it is refreshing to be known on a personal basis, they are so accommodating when it comes to prescription requests. I was recently offered a COVID booster jab which was administered professionally and without the waiting experienced at NHS clinics. Well done to everyone at Sai, highly recommended for all your pharmacy needs.
In the perfume section, it's important to mention that they don't offer refunds for purchased perfumes, but you can exchange them for items of similar or higher value. I bought a spray for £68, intending it as a gift in a gift wrap. However, I found it was a different type when I opened it on the way to home. I returned it within 10-15 minutes, unopened and in its original cover, but they declined a refund.
They suggested I choose something else of equal value, so I picked a £60 perfume and was told to add an £8 item to match the cost. They explained that perfume exchanges never happened before, but they allowed it due to the unsealed condition. The staff needed assistance for the return, as this was the first time they encountered such a situation of refunding customer.
I had no choice but to make another purchase for £68, even though no receipt was provided. While I've had good shopping experiences in the UK, I won't be returning to this store, especially for perfumes.
In the UK, most shops offer refunds, so it would be helpful if they could clarify their policy on refunds and exchanges. This information would benefit customers who might not be aware of it. Additionally, it's important to have courteous and helpful staff who can ensure a positive shopping experience.
I want to emphasize that I'm not blaming the store, but the customer service fell short, particularly in terms of refunds. Making customers happy with exchanges can go a long way in building customer satisfaction. Thank you.
Very helpful and informative. I had the help of Saima Fatima and she was beyond helpful. Great pharmacy
I bought something cost 70£ from there and after I change my mind. I go back to there and asked for refund and they refused to give me refund and also they told me its only possible to buy something else in exchange is same price or more than that.
The worst and fraud experience i had in sai pharmacy east ham.
When we go to buy something their face is like glows and when I return it they behaved a bit weird.
Worst experience ever.
Please keep some good and pleasant people as staffs, at least they know how to behave.
I am very pleased with pharmacy staff, They are very helpful specially salma and Mohsin.
Great service .
They are look after my mum medication.
Thanks a lot keep it up.
Sumya
All they want is the profit the customer service was so bad. All they wanted to do is to shut down the place because we went in 30min before closing. #Dontgothereincaseofemergency
Went to have my Vaccine. Very happy with the service at the pharmacy, the staff are all welcoming and kind individuals. The lady who did my vaccine was very professional and polite.
Quick Facts About Sai Pharmacy - East Ham | Sai Perfumery
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | Closed |
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