Russell's Info
Amenities
Service options
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Takeaway
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Dine-in
Accessibility
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Wheelchair-accessible entrance
Offerings
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Healthy options
Dining options
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Breakfast
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Brunch
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Lunch
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Dinner
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Dessert
Atmosphere
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Casual
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Parking
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Free of charge street parking
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Free parking lot
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Parking
Best KPortal Reviews
I’ve been here a couple of times and the soup is always top notch, from looking at some of the reviews I could see some people had faced racism at the takeaway. I’ve not felt this way however everyone’s experience is different. The service could be a lot better, the guy at the till doesn’t look like he wants to be there and the staff don’t say thank you either. But apart from that the soup is delicious, they were generous with their chicken and dumpling portions and the fried dumpling is delicious, almost tastes like a donut with a bread texture and tasted sweet, I deffo recommend to try this with the soup. I’ll give this place 3 stars due to the service not being the best and hearing the reviews about a racist worker. It’s a shame to hear this since the area is full of different types of nationalities, you wouldn’t expect this from a place like this.
Russell's on Lozells Road is a culinary stalwart with over two decades of history. Their diverse soup selection, including mutton, chicken, fish tea, and veg, boasts rich and vibrant flavours that are truly exquisite. The seasoned perfection of their fried chicken, paired with high-quality fries, sets them apart. Fresh, in-house patties ranging from beef to mutton, veg, and fish add to the delightful menu. The oxtail is a standout, achieving the rare feat of perfect consistency. However, a switch to basmati rice is recommended, as the current rice and peas fell short. Despite extended wait times, the overall experience earns Russell's a commendable 7.5/10.
Disappointed to say the least. Back in the day it use to be so much better in every aspect especially regarding food and customer service.
I ordered wings and fries they messed up my order and the wings lacked flavour the jerk sauce I just about helped the meal. Thumbs down
I enjoyed the takeaway food we got, but I did feel the fried dumpings were a little salty, and I could taste the rising agent in then. The other food was really nice, like the vegetable soup. That hit the spot! Also, the rice and fish, we enjoyed it all. I'm thinking about the next visit and what to have next. Parking was fine. Parked outside. Spacious waiting with a dining area, which is also spacious. No problem with staff. Would have appreciated a menu to take with. Would recommend and would definitely return, as we have over the years.
Toilet available for customers.
The digital menu board / system has not been updated for a while, so confusingly, prices are increased when you ask for them. This could instigate an argument. Management needs to look at this and sort it out ASAP.
Good food. Took it away cold and reheated once I got home. It's good to have this option. The woman who served me was polite. There isn't really an atmosphere because it's a take away and most people who eat in aren't bothered about the ambience.
I had a mutton soup that was mainly mush and fat. There were no dumplings, the food has turned to mush. The meat was fat and bones. Came in hungry and left the same way. I won't be rushing back
I’ve been going to Russell’s since the 90s was really disappointing the dumpling was off or over reheated tastes horrible the chicken was old and on top of that the lady took a plastic bag from the bin to put my food in it I then had to tell her I didn’t want a carrier bag and she put it back on the bin seriously dissapointed !!!!! Definitely not the same Russell’s
Went in to buy some yam flour from Rusells supermarket today. The black woman(dont want to say lady, because she isn't no lady!) on the counter was so rude and racist. I have never been so outraged in my life. As soon as we walked in she yelled at us and went on to tell us 'your kind don't come here to buy' YOUR KIND?????? WHAT THE HELL DOES SHE THINK SHE IS SAYING YOUR KIND IN LOZELLS???
She was very rude and didn't deny being racist when confronted.
Shocking...and just nasty....I would not be surprised if they go bankrupt.
I have many black friends and colleagues ..never have a met such a nasty woman in my life.
She didn't even let us look around to buy anything....I am so furious...SHAME ON HER. May God guide and bless her with a heart.
We are Muslims by the way.
Quick Facts About Russell's
Today
Opening Hours
| Monday | 11:00 AM - 07:00 PM |
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| Tuesday | 11:00 AM - 07:00 PM |
| Wednesday | 11:00 AM - 07:00 PM |
| Thursday | 11:00 AM - 07:00 PM |
| Friday | 11:00 AM - 07:00 PM |
| Saturday | 11:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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