Restaurant The Lounge @ The Royal Horseguards Info
Amenities
Service options
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Dine-in
Accessibility
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Wheelchair-accessible entrance
Offerings
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Alcohol
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Beer
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Cocktails
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Coffee
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Spirits
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Wine
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
Amenities
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Bar on site
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Toilets
Atmosphere
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Cosy
Crowd
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Groups
Planning
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Accepts reservations
Payments
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Credit cards
Best KPortal Reviews
Excellent place to eat, we had a fantastic time at this restaurant, it's my third visit, it's still great. Good atmosphere, diverse menu, everything delicious. Super kind service. I will definitely be back
Beautiful architectural hotel but the inside wasn’t as nice. We were seated in the lounge area for our afternoon tea. It was fine, just not anything spectacular. I chose English Breakfast tea and it wasn’t hot which is the way I like it. The quality of the tea was mediocre. The sandwiches, cakes and scones were also not the best in taste. This was just an average experience. However the presentation of everything was beautiful. Customer service was above average so thank goodness for that!
Overpriced and tasteless.
The food in the vegetarian afternoon tea was really bad. We ate most of it because we were hungry but It was not tasty. They had infinite amount of sandwiches with tomato and avocado which had no seasoning at all, it felt as if they didn't know how salt is used.. The desserts were not impressive and the tea was fine but nothing great. The only good thing was the scones, which were nothing special.
We spent 10-15 minutes waiting for some people in front of us to be seated, to be greeted by the host with condescending "are you okay" and a surprised look when we said we have an afternoon tea booking, which we found extremely rude.
Lovely building but so disappointing that that service didn’t match up to what was expected in the setting and for the price. We had reserved a tame for 4. On arrival staff dithered as if we hadn’t booked. Staff were attentive at taking orders and food came out in reasonable time but some drinks were very slow to arrive and needed chasing multiple times. There was no warmth of any of the staff in the restaurant. They didn’t really seem to care that much. There was not really much of an apology for the slowness of some of the drinks order and 12.5% service added on still with no other compensation. At the the end we showed a 15% off discount card we had and mentioned at time of booking and they took ages to sort the bill, serving other tables in between and taking photos of their own restaurant on the website of the discount card from our phone, it was all very strange and didn’t make us feel that great as customers.
The food was fine but at £30 for a main and £12 each for a starter and dessert you expect a high standard and that just didn’t come through today other than the setting.
Food and experience was extremely disappointing! I was told that the afternoon tea here was award winning and a must try but I was extremely disappointed. I stayed at the hotel for a week and the breakfast buffet takes place at the same room as the afternoon tea. I would say 50% of the items appeared to come from the same ingredients from the free breakfast buffet. Sandwiches, scones, and pastries were all mediocre. I do not recommend getting their recommended tea, it tasted like cough medicine unless that's your flavor of choice.
Although they accommodated, they are not very friendly when it comes to dietary restrictions/allergies but maybe this is just from the one wait staff. When I told her I am highly allergic to nuts, she scoffed as she wrote it down on her notepad as if it was such a burden for her. It made me feel bad because it wasn't like I asked to be deathly allergic to nuts. I would love to chow down on some honey roasted cashews like more fortunate people. Funny thing was it was already noted in our reservation but it seemed like neither the staff nor kitchen was prepared for it, so I don't understand what the point was to include it in the reservation notes.
Once we were attended to by a staff, we were sat down at a table that was only half set up. I'm not sure why they sat us there because all the other tables were fully set up. I am hoping to god it's not a racism move towards Asians.
Pricey and lovely afternoon tea experience in the lounge marred by occasional strollers and luggage carts rumbling through to use the ramp to the lobby. We had two tables of 3 and 4 across from each other last week. At my table for three, we enjoyed a vegan tea. The scones and biscuits were slightly dry that were fixed by berry jam and plant-based butter. The tea sandwiches were very good. Our server was excellent and did everything to make us comfortable and happy. There was so much food that it actually served as a late lunch. We shared refrigerated leftovers with hot tea in our room there the next afternoon. It was a welcome break from sightseeing, especially during cold, windy weather.
I recommend reservations, as they had limited tables for walk ins.
Olena was our waitress and she was absolutely amazing.
Looked after us really well !
Thank you Olena. We will be back becuase the service was amazing
I was pleasantly surprised, my explanations were surpassed, the service was 5/5, the staff were very friendly and helpful and the food was outstanding, again 5/5, I had a really great evening.
Quick Facts About Restaurant The Lounge @ The Royal Horseguards
Today
Opening Hours
| Monday | 02:00 AM - 08:30 PM |
|---|---|
| Tuesday | 02:00 AM - 08:30 PM |
| Wednesday | 02:00 AM - 08:30 PM |
| Thursday | 02:00 AM - 08:30 PM |
| Friday | 02:00 AM - 08:30 PM |
| Saturday | 02:00 AM - 08:30 PM |
| Sunday | 02:00 AM - 08:30 PM |
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