Parkhall Surgery Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
"I'd like to make an appointment please." "We're at capacity and aren't offering appointments. If it's an emergency go to the hospital or phone 111." This is deeply worrying.
Dreadful, phone queues, dreadful being 1st in the queue for 34 minutes until the practice closed. I'm a new patient, no registration for over a week, appalling, we are looking to avoid Riverport group surgeries like the plague.
Thank you to the LOVELIEST receptionist I just spoke to about my son. She was very helpful and kind both last week and today. This was very welcomed as it's a tough time with him in hospital at the moment. Thank you to the Doctors also. Great team !
I have 34 years working along side the NHS and experienced a great deal of primary care services .
So impressed with the urgency , efficiency and follow up of care given by Riverport Medical practice . The receptionist team are understanding , efficient and respectful . The HCP are accessible and supportive ????
Used to be the best practice! We've been registered with this practice for 15 years and it used to be AMAZING, so much so, that I would recommend them and tell people how brilliant they were.
The Doctors and practice staff are still fantastic, but since becoming part of the Riverport group the running and administration has really gone downhill and the communication is terrible.
It's such a pity.
Brilliant service from pharmacist. I phoned (at 10.40) as I'd inexplicably mislaid my repeat prescription. The pharmacist asked if I was out of anything which I wasn't so she said she'd raise request. Got text at 12.43 to say ready to pick up. Thank you brilliant service.
Ever since this surgery has merged with the St Ives and Fenstanton surgery it's been nigh impossible for me to book appointments without taking time off of work.
You used to be able to book in advance, but now bookings open at 8am and 1pm. Morning appointments are useless if you work and afternoon apointments are fully booked if you don't call them within the first 10 minutes.
The only redeeming factor is that they offer phone appointments later in the day, but this doesn't help when yu need to be seen face to face.
This setup is only encouraging people to have to address multiple health problems/queries in one appointment because it's such a rarity that you can get one, which just makes it harder for the doctors keep the appointment within 10 minutes without sacrificing quality of support.
Before this merge I would have given the surgery 5 stars.
Was THE most amazing surgery until it became part of the Riverport group. When the other Somersham surgery closed, increasing numbers of patients hugely,it descended into chaos. My husband got so frustrated trying to book a blood test he needs regularly to monitor his cancer that we paid privately! Being cross questioned to get details by an unqualified receptionist about what is wrong with you when you call is embarrassing too.
Quick Facts About Parkhall Surgery
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
|---|---|
| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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