Oriental Chef Info
Amenities
Service options
-
Delivery
-
Takeaway
Accessibility
Offerings
-
Late-night food
Amenities
Atmosphere
-
Casual
Payments
-
Debit cards
-
NFC mobile payments
-
Credit cards
Best KPortal Reviews
This was by far the best Chinese shop in Newport , the atmosphere was a welcoming safe place for my family to dine in with plenty of room or several people . The staff were incredibly welcoming , kind and hard working , not to mention you get LOADS of high quality delicious food for at least £15 cheaper . The food is astonishing here everything is extremely fresh and flavourful without being extremely oily . Nothing was watery and everything had the perfect amount of ingredients. The hygiene is astonishing everything is clean and up to date . Not to mention the incredible service, me and my family have dined in and taken away and they were equally as good the wait for your food is never to long and even when your taking away the food is still fresh and walm and usually had arrived at your house within 20-30 mins . I 100% recommend
Takeaway order; Noodles were slimy, rice was undercooked, chips tasted like dirty oil, only thing I enjoyed was the crispy duck.
Absolutely shocking service, an utter disgrace and we won’t be ordering from here EVER again.
We ordered at 5.30pm. and were told we would have a 90 minute maximum wait. When the 90 minutes had surpassed and with my 2 young children complaining they were hungry I rang and asked where the food was. I was told that the driver had left and it wouldn’t be long. 40 minutes later I rang and chased this up again as it had still not arrived!
I was told yes not long, the driver had more than 1 delivery.
10 minutes later I received a phone call stating there had been a problem and they didn’t know what had happened to our order and the would cook it fresh now and send it straight out. This was despite the fact that they had LIED and told me twice previously that the food was on its way!!
This takeaway is full of liars and I despise people who lie like this. They had ample opportunity to say they had forgotten the order on the twice I rang to chase it up.
Stay away from here at all costs. I should have known from their VERY low hygiene rating that ordering from here would be a mistake. I can only guess that the rumours about the food quality are true as we are still
waiting for our order now.... 14 hours later!
Disgusting customer service.
Interesting the range of stars !!! Someone's lying or just had a bad experience. I've used them and yes maybe not top quality I'm not an expert but does the job. Female boss nice husband never spoken to much. Staff at desk need a bit of work. Seem not interested in being there !! Never ordered just turned up and waited so can't comment on that area.
Ordered here tonight and unfortunately I am very disappointed. My order was not complete on delivery so I called and was told the remainder would be sent up when a driver was available or we could have the money off the next order!!! That's not customer service. Half an hour later it was delivered in a plastic bag all soggy. We had already finished our meal. I also ordered Singapore chow mein which was actually just plain chow mein? Either that or very bland. The attitude of the woman on the phone was not good and she simply didn't care. Will I order from here again? Not likely.
Beautiful chicken balls asked for peking sauce with them but not sure if it was sweet and sour they gave me either way it was not to my liking. Singapore chowmein was ok not greasy but a little bland and could have done with more chilli. Lady serving was polite and helpful.
Zero stars for this place disgusting! Awful big Chinese food fan my family are and have tried all the Chinese in risca by far the worst an this is a genuine genuine review stay well clear honestly !! Microwaved crispy beef yes cooked then frozen then reheated to order and able to tell as all the source was all at the bottom off the tub along with parts off unmelted ice an zero sauce over the beef was shocked and disgusted ! Along with the salt and chilli chicken which was exsactly the same reheated microwaved food! Never again and stay well clear new rainbow just down the road better only used this as they were closed for their summer vacation 110% better ????
Stunning food but customer service and attitude shockin. Ordered 3 times 1st order wrong 2nd order took 3hours 25 mins 3rd order advised we wer paying by card and she didnt bring the card machine and had an epic melt down
Quick Facts About Oriental Chef
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | Closed |
| Wednesday | 05:30 AM - 11:00 PM |
| Thursday | 05:30 AM - 11:00 PM |
| Friday | 05:30 AM - 11:00 PM |
| Saturday | 05:30 AM - 11:00 PM |
| Sunday | 05:30 AM - 10:00 PM |
How to go there
Location
Places