Newton Place Pharmacy Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
Sorry a negative review for genuine reasons. This new operation has its faults. If one thing is unavailable they have held on to the rest of my medication. It was supposed to come in within a couple of days but took over 2 weeks I had to collect as was out of other items. This time my prescription was issued on the Monday and after 12 attempts to reach them by phone 4 days later I discovered they had still not been processed. They appear to be overwhelmed. No problem with the staff.
I'm a customer in this pharmacy and find staff extremely pleasant. Script are normally ready when I come in. If not it only takes a few minutes and it's done. I don't believe any of the negative reviews here as I know for a fact these people are there to help you and me! Keep up the good work!
Brilliant place. Staff have always been friendly and helpful. I have always been greeted with a smile no matter how busy they are. Even in this lockdown the staff have been friendly and kind. Yes they messed up a prescription for my wife once but once spotted it was sorted out straight away and with an apology. I highly recommend them
I've had consistent problems using this Pharmacy. I have been told my medication will be available the next day only on my return to be told its going to be be 3 months, with no concern whatsoever for how that would affect me or advice/help offered. The senior staff are cold, unfriendly and will never show you an ounce of compassion (the staff who man the tills are very polite). Prescriptions get lost regularly. Expect to be ignored while you wait if they are in the middle of discussing what was on tv the previous evening.
Only ever go here out of desperation
Absolutely a disgusting service, my mum is ment to have her medication delivered and still no medication, they promise a time for the medication to be delivered today, my mum is seriously ill and and can't go out and they don't do nothing with help!
Patients beware!!
I would rate this pharmacy 0 stars if I could. Having had my prescription delivered since last year, I had no problems. This year it’s been nothing but trouble. Having paid the driver with cash in August I’m now receiving fines for the August to November, when I questioned the pharmacy they have repeatedly said they’re records are correct- so where is all that cash? And why did I continue to receive medication?
I do really question what kind of establishment they are running with money going missing and their incorrect records, I would advise anyone in the local area to avoid this pharmacy. What added insult to injury is when I phoned them up the management repeatedly talked over me and said their was no wrong doing and that, rather conveniently the driver doesn’t remember receiving any cash payments. An obvious attempt to dubiously cover up their tracks.
Edit:
Since this review, I have had to send off evidence to the NHS to prove I’ve paid for the prescription this included bank statements and dates of withdrawal, so thanks to this pharmacy the NHS is now questioning my integrity.
And since phoning the management, they have continued to attempt to deliver despite me saying I would no longer like my medication delivered? You couldn’t make it up!
Edit: March 2019.
I've now stopped the delivery service. They are asking me if I can verify if I had collected my medication. They were so quick to say I hadn't paid and send charges without even a phone call or human decency, but now they can't keep tabs on when I've even collected my medication! The pharmacy is truly starting to crack and show it's incompetence.
Edit: March 2020.
Still repeatedly having problems with this pharmacy. Have no update on medication which I've routinely had for about four years, for some reason my request isn't going through, the aggravation from this place is beyond a joke now. I wonder how hard is it to simply dispense medication? The waiting isn't an issue. It's the sheer lack of communication.
The only reason I’m still using them is because of the surgery and it’s excellent service. This pharmacy is an absolute shambles.
The staff all do their best. I have heard people be unkind to staff they have to put up with aggressive and rude customers. Sometimes it can be a little slow but that is more to do with having so much pressure. People should be a lot kinder and be grateful.
Used to be a really good pharmacy. Experience over the last 6 months has been dire. Everything from dispensing incorrect medicine to repeatedly having repeats not reordered, medication missing and lack of stock. The nail in the coffin was they have stopped their repeat re-ordering system now entirely.
Quick Facts About Newton Place Pharmacy
Today
Opening Hours
| Monday | 08:00 AM - 09:00 PM |
|---|---|
| Tuesday | 08:00 AM - 09:00 PM |
| Wednesday | 08:00 AM - 09:00 PM |
| Thursday | 08:00 AM - 09:00 PM |
| Friday | 08:00 AM - 09:00 PM |
| Saturday | 02:00 AM - 09:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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