Moulton Medical Centre Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
Repeat prescription request in on Monday, can’t be given until appointment with nurse a week later…appointment attended but can’t issue prescription that day so had to go back the next day to collect!! 8 days later and after an appointment organised by the surgery finally received medication. Appalling service ????
Appalling service and absolute failure to care. I called Friday at 1330 to speak with a doctor as I thought my 10 month old had worms, I was asked to send over pictures and that they would call me back. I was called back within minutes, the receptionist told me that the doctor hadn’t looked at the pictures but told me to go to the pharmacy as they will deal with her there. I take my little girl to the pharmacy where I am told pharmacies aren’t licensed to prescribe medicine to under 2’s for worms - you would have thought the doctor would have known this, it seems that they are too eager to fob us off. I called the doctors back at 1430 and explained the situation and was told I would get a call back, I actually asked if this would be dealt with on the day as I was conscious of the time and the receptionist told me it would as my little girl couldn’t be left over the weekend. I called again at 1630 and 1830 and was promised a call back each time. The surgery closed at 7, low and behold I never received a call back so our little girl was left over the weekend with no medical advice or medicine. Today (Monday afternoon) I’ve received a text advising that her prescription is ready, what prescription? What is it for? No one has bothered to confirm if it is worms. It seems that no one at this surgery can speak, the doctors aren’t interested in helping or seeing anyone, you’d think because of her age the doctors would act on their duty to care but obviously not.
DIAS should be avoided at all costs. An horrific attitude towards patients, rude, obnoxious, arrogant. The worst doctor I have ever had the misfortune to meet. No wonder this practice gets such bad reviews.
And the reception staff should stop making out it's a legal obligation to wear a face mask - the public has moved on, even if the NHS hasn't, so stop trying to bully people into wearing them!
Worst place ever.
Has to be seen to be appreciated - 2 hatches to interact with the obnoxious rude members of staff - they genuinely are nasty nasty people and have the attitude that they hate every person whom visits.
Every request is too difficult for the staff here and they feel the need to speak loudly when discussing personal data.
Work ethic is like something from the Arc… they say you can’t use the NHS app (as they aren’t set up for it) will only allow you to use their pharmacy (aka hatch 2).
This place needs closing down urgently, before it does more damage to the community.
NHS are a free service, so expectations are low. This practise spectacularly fails to meet them. Mix behind the times, with rude ignorant and unhelpful staff. They won't use electronic prescriptions, so they require a supply of stamped addressed envelopes to use an online pharmacy. All but forcing most to use their in house pharmacy and make trips to collect medications.
Cannot fault the nurse that I had my appointment with, she was very bubbly friendly and we had a laugh which eased me, however the receptionist was quite the opposite. Rude blunt and questioning me and being argumentative with other members of staff, all in regards to changing my name after having a divorce. Not the attitude you would want especially if your feeling not well!
Very poor system for appointments. Note that the only way you can discuss with a doctor is if you call on the day between 8 and 11. It’s not possible to call after 11 and request a call back the following day.
Incredible how archaic and unhelpful a surgery can be, especially with the excellent addition of the remote collections. On one hand they think of patients who do work, on the other hand they don’t allow planning
I've had to go to this surgery for 15 years and I can safely say in that time I've never been treated so poorly and neglected as a patient. When I was 15 I went to the doctor with quite serious mental health concerns. I was told I "just needed to get a grip then" by the doctor. To this day I've never forgotten those words because that doctor put me back from receiving help. I later went to a doctors at my university and tried again. I was then diagnosed with a serious condition by a psychiatrist. I was taken seriously. I was falsely diagnosed with ringworm at Moulton and was put on all sorts of cheap creams to treat what was simply eczema, which was easily diagnosed by my university doctor. I suffered with severe pain and embarrassment about my skin for 5 years because the doctor at this surgery couldn't diagnose my skin condition properly. Not only can they not handle patients with mental health but they can't even diagnose a basic skin condition correctly. The staff and reception at this doctors are rude, unhelpful, and ignorant. It was like pulling teeth just to receive repeat medication and I was discharged from this doctors without even being told. No letter, no phone call, nothing. Total patient neglect. I am so thrilled to never go back to this doctors ever again. Save yourself the hassle and go to a different surgery nearby.
Quick Facts About Moulton Medical Centre
Today
Opening Hours
| Monday | 08:30 AM - 05:00 PM |
|---|---|
| Tuesday | 08:30 AM - 05:00 PM |
| Wednesday | 08:30 AM - 05:00 PM |
| Thursday | 08:30 AM - 05:00 PM |
| Friday | 08:30 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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