Mexborough Integrated Healthcare Centre Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
I called to make an appointment last week and i had to call 145 times and still did not speak to anyone. And when i eventually get through there is no appointments left,which is a joke because i can walk in there at any point of the day and the waiting room is mostly empty. If anything we should all be refunded because the surgery gets around £200 per year per patient from the NHS which we pay our stamp with, and they get that money regardless if you go once per year or never. Its robbery and this message is in no way related to the wonderful staff who have the misfortune of working for the owner.
Would give a minus review if possible! The lack of care given to my 89 year old mum was unbelievable - no service provided whatsoever. Unable to get anyone to answer phone whatever day or time ( there are more than 5 people in the queue!), nothing ever followed through. Kept waiting 2 hours for a pre- booked knee injection 'cos God was running late ( same every time). Now moved her to another practice and it's like a miracle - they are kind and polite and answer the phone ( even on a Monday morning!). They are helpful and thorough. Don't waste your time - move while you're still alive! Should have done this ages ago.
This is a shocking service. When you call up to get an appointment you given appointments that aren't even in the same town. Then told to walk to the site the next morning to get a same day appointment.
Worst experience I've ever had in getting in to see my doc.
I can't and won't recommend this practice.
Yesterday I had to call up 506 times before I got through, I started at 1 minute to 8 and ended up with an appointment at another site. Today I got through on my first call but I have no number in the line so I'm not sure if I'm actually on or not...
Useless. Five weeks for a doctors appointment then some pharmacists rings instead. Longest waiting time on hold I've ever experienced. Sent a letter specifically asking for access to my records by a legal firm. Six weeks later still nothing. Rude phone staff who basically think they know better.
There should be a zero star option, my mum goes here and we have nothing but trouble!! wrong appointments booked, medications not getting ordered, shocking staff attitude from one particular woman who never wears a name badge!!
A waste of a building, places like this give the NHS a bad name.
Been trying to call in for an appointment for my son who is 6 an has tonsillitis bad. to be waiting to get through for over an two hours been calling since 8am which I got told to do day before which also took over an hour and half to get hold of someone. Very disappointing he know got get an appointment to say am mad is an understatement…. Wouldn’t even give a star…
Dear customers, I think it's time to say enough. We cannot consent to such a thing. Each of us has the same situation because most likely this message is the same for everyone. There is no one in line and this information is only recorded and broadcast continuously. It would be good for someone to remind them what their role is. Their (GP) responsibilities include: They include the identification and management of illnesses, providing health advice and referral to other services. GPs are required to provide their essential services during core hours, which are 8.00am–6.30pm Monday to Friday, excluding bank holidays.
So let's not be fooled into thinking that requesting appointment with a doctor must only be by phone. The NHS has staded that appointments booked through reception must also be available to everyone. And the refusal is just a whim and an invention of the employees of this GP unit.
Finally, to sum up, one star is still too much, but I cannot give less, unfortunately... please remember, dear customers, that no one can block our access to the doctor. Because this is about our health and life, which is protected by law.
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