Mellmead House Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Best KPortal Reviews
I supposed to see a psychiatrist in September 2023. On the same day of my appointment I received a message that my appointment was cancelled “ Due to unforeseen circumstances, your Face to Face CONSULTATION appointment on 5th January 2024 at 10am with Dr Clark now been moved to Friday 2nd February 2024 at 10am.
So one week before my appointment I got this message.. Unfortunately, Dr Clark is away on a family emergency we are trying to recruit another ADHD Consultant as Dr Clark was the only one, we have therefore had to cancel your Face to Face consultation on Friday 2nd February 2024 at 10am. A new appointment will be given to you as soon as she returns, or another Doctor is in place.
Since the first cancellation I started have anxiety. All the time when I think that my next appointment can be cancelled again my hand start sweating I get very stressed..
Hope I will get an appointment as soon as possible.
I got a new appointment face to face with Dr Clark on 03/05/24.
Today is 04/04 and guess what?! My appointment has been cancelled again for the 5th time.. “Unfortunately, Dr Clark has had to leave the ADHD Team here at Mellmead House due to personal circumstances. We have therefore had to cancel your Face to Face consultation on 3rd May 2024 at 10am.
It is really frustrating…
Very poor service
We have given appointment time but after 3 hours also not called when we ask receptionist she said wait assessor is late after 4hours waiting went in
My work I asked for leave 30min.
More than 20 people finished their appointments came after us.
I recently had an appointment with the mental health team, but I was extremely disappointed with their punctuality. Even though I arrived on time, I had to wait well past the appointment time before being seen. This made me feel frustrated and disrespected, especially since this is a mental health team that should understand the importance of keeping appointments and being considerate of patients' time. I hope they address this issue and ensure that all patients are seen promptly and with the respect they deserve.
The staff here at mellmead house really are disgusting people who really do treat patients/service users like animals. The reason for this is total lack of accountability. Non of the staff are accountable. I used to work here and we were told to ignore patient complaints. One staff member told me to even tell patients to F off if the waiting area is empty as patient wont be able to prove anything. ASK YOURSELF THIS QUESTION: Why cant we wear body cameras inside this facility to video record staff behavior with patients? Why cant we record phone calls etc? Every patient should record all calls with staff members and where possible video record that staff behavior and attitude.
Have patients noticed that the display board of the senior staff with their name and photo has been removed? This is so that patients cant hold individuals to account. These staff are paid via peoples taxes yet we cant identify who they are!
Some of the service users should get together and form some sort of patient group. Collective voice should be organized.
I have been twice last year for appointments only to be told that the physical health check clinic has stopped so I had my annual leave and time to go. Then, for another appointment I called to check whether it was telephone or face to face, the receptionist told me it’s face to face, so again took annual leave went to Mellmead House to find out that the psychiatrist was working from home and was a telephone consultation. I think the service here has really changed since covid and the admin staff don’t know what they are doing.
I’m going to write this to really give you the experience I had.
I went to my doctor in a desperate state and he refereed me to Mellmead House. I waited and waited for a very long time and then eventually got an appointment.
The assessment took place and then I waited once more. It took an extremely long time to hear back.
Eventually the appointment came and again an other assessment.
This went on and on. They simply did not know what they were doing and he’ll to help me. (Or to palm me on to someone else)
Then the day came when my dad found me on the floor and rushed me down there, I was a state, needed urgent help, I mean if I’d had a heart attack I wouldn’t be sent away. Why is a mental health emergency any different. Can you answer me that?
Luckily I had come in to a little bit of money and was admired to The Priory, I’m not saying their care was brilliant. It’s all about the money however they knew what I needed and I spent 5 weeks in there getting better.
But the after care of being in hospital was expensive and guess what, I was still waiting to hear from Mellmead House.
Then the appointment came but I was so confused and wasn’t sure I believed in them so I missed it and now have been discharged. I’d have to start the whole blooming process again so no help from the NHS who are understaffed and underfunded they can’t afford mental health care. Once again I had an extremely expensive therapist.
If I’d not had a little bit of money put away it scares me to think where I’d be now if I’d had to rely of the likes of Mellmead House.
A disgrace! I’m not the only one. My very good friend said it was horrible, and made her feel worse than before she saw them.
So need I say no more. I do not recommend Mellmead House.
This center is not fit for purpose and they deal with many vulnerable people who have no choice but seek support from this awful service. It was my first time that I had used their service for MH support.
The receptionist asks you to tell your dob when you attend for your appt, no regard to personal data info, in front of other people in the reception! They see you quite late often over 30 mins late for your appt, despite asking you to be on time. There's no complaints info displayed if you're unhappy with the service, so you don't make a complaint! The staff for my appt, never introduced herself as to who she was, until I asked her, in the middle of my assessment. Embarrassed, she responded she would have told me later. God knows why there is no accountability. Poor staff attitude towards patents as though they're doing voluntary work. Staff feel they're not accountable and they're doing a favor for you. There's no review of Mellmead House in the NHS Mental Health services website and I tried to put a review but it doesn't get published!
The psychiatrist I was assigned left. I was not informed about this. What did Mellmead House do? They discharged me without even telling me about this. I would have never realised that Mellmead basically tossed me out to die if I hadn't called them to find out when I was due a next appointment.
I think this establishment should be shut down. The way they manage people with severe mental health problems is frankly dangerous.
I am sure they are secretly hoping that we will all one day off ourselves so that they will have less administrative work to do.
Quick Facts About Mellmead House
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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