Mash and Barrel Info
Amenities
Service options
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Outdoor seating
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Dine-in
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Offerings
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Alcohol
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Beer
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Cocktails
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Food
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Spirits
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Wine
Dining options
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Seating
Amenities
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Toilets
Atmosphere
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Casual
Crowd
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Groups
Planning
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Accepts reservations
Payments
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Credit cards
Best KPortal Reviews
David was absolutely lovely and very friendly, he was delightful! 10/10 customer service, Food was lovely (a little cold) but still great and was presented beautifully. I had the ‘Pulled Beef and Caramelised onion Baguette’.
*EDIT*
Day 2- the family came for tea and honestly i cannot praise the staff here enough! such a pleasant experience all the staff are absolutely lovely! we had the pleasure of having Simon as our waiter and he was very helpful, friendly and kind, also our drinks waiter was lovely too (didn’t catch his name unfortunately :( ) The burgers are absolutely gorgeous, as well as the onion rings ???? I added cheese and bacon to my ‘Classic Burger’ and it was an absolute treat, definitely one of the best burgers i’ve ever ate! All food was nice and warm! Cannot wait to come back here. You should all be very very proud of yourself for providing such an excellent service!❤️ - Elle. x
False advertisement! It advertises everywhere at haven 2 meals for £18, at the bottom of the poster it states terms and conditions apply. Went to order 2meals to be told there will be an extra £5 charge. When I asked the staff why they couldn’t explain. They said it’s just a standard charge on top. Why not just advertise 2 meals for £23. I refuse to pay an extra £5 because the staff feel like. My family left and went Burger King instead. At least with Burger King you no what your paying for. If I could give 0starts I would.
Fantastic staff who will do anything for you!! Chef that went out of his way to make sure my daughter had the food the way she needed. We came for breakfast after swimming and stayed until lunch! So accomodating! All staff great although shy to start with as the season has only just started. Scottish barman a real delight! Suprised me how good this place is to say how quiet it was - great job all of you!
The staff are ignorant. Pushy. Not a service with a smile either. Yes they were busy but it's on the haven site so it's expected. Hire more staff. Also when our food came every adults order 3 of them had something missing off the plates. We were not told why I'm assuming they ran out of them. Burger was missing salad and crispy onions. Sausage and mash was also missing onions and we orded a naan bread and that didn't come. I had to go up and ask for it to be passed by 3 different team members before I could get to the right person to deal with it. Even though they were all waiting staff. Each one of them rude.
Booked table mid afternoon Sunday.
We were seated (no booking info taken) left 10 mins the told "we forgot" to tell you there's no Sunday roasts.
Then left for another 10/15 mins, no1 came back.
No point booking, clearly don't adequately prep against bookings. Went elsewhere
Would put a 1 if I could. Currently in the restaurant, we asked for 2 medium-rare steak and we received two pretty much cremated steaks, I sent mine back before the ‘chefs’ tried to argue it was medium rare with the waitress at which we stated it was clearly black and dried out. You could smell how many times the steak had been regrilled and the meat just looked dull.Both came with tinned mushrooms and what tasted like microwaved or reheated chips. We also received 2 greasy fish and chips with bones in. Not the sort to ask for discount or to be refunded but how the food looked, never mind tasted they should of known this isn’t upto standard and should’ve been offered some sort of discount. Honestly for a holiday home restaurant you need to up your game, weatherspoons offer better than this at a much better price. Poor efforts, I’ve never really written reviews unless we’ve had great service and food but this, for a family holiday is a disgrace and I would like others to be aware of this place as we’ve spent over £100 when we could’ve gone next door to Burger King and got a much better experience
Too dark of a room. When trying to get seated nearer windows you get moved as they are reserved for those who bring their dog. Seem to have a lot of staff yet still you are found waiting to get served.
Some of the staff I found to be rude to others. Definitely has a feel of taking the mick out of a captive audience
Dined here on tues lunchtime the young girl gave us a choice of seating then brought us menus and came back aft 5min took our food order and drinks order .had a short wait for our meals which were delicious. The next day we went back big mistake was told rudely t take a seat sat for 15 min nobody came near restaurant was quiet I eventually asked for menus got given menus waited ano 15 min nobody came near so gave up and left .
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