LloydsPharmacy Info
Amenities
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Delivery
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In-store pick-up
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In-store shopping
Crowd
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LGBTQ+ friendly
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Transgender safe space
Payments
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Debit cards
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NFC mobile payments
Other
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LGBTQ+ friendly
Best KPortal Reviews
The opening times are now 9-5 with an hour shut for lunch. (1-2). Also now shut Sat & Sun. So if you work you can not get here. You MUST allow 7 working days for a prescription to be ready from the day of request. They do NOT open if there is not a Pharmacist on site. (there very often isn't so often randomly shut) The last 2 days he has got into work at 11 a.m. You then have to literally queue outside for maybe an hour due to the back log. Then when you get to the counter you have to wait another hour for them to find & pack your order. If you need/must use this chemist I would realistically allow a whole day.
The negative reviews I imagine are from when this was Lloyds Pharmacy. I have been in twice in the last month and found the staff to be very friendly and helpful. They managed to fulfil a prescription for me that other large pharmacies couldn't.
As someone who works in pharmacy I understand how things work. As I was passing, I went in to buy some eye drops (Ps) however they were out of stock. The young girl (long dark hair) serving had great customer service and was very apologetic, however l know stock deliveries aren't as reliable as they used to be and short supply is rife in medicine at the moment, so no worries. Despite the horribly impatient person in front of me she was lovely and smiley.
Disorganised, unhelpful and painfully slow. No communication skills as to when your prescription may turn up and constant visits to the shop hoping the prescription is in as they say they will text you and they never do.
Had a covid jab booked in last week. Went in at pre-booked time and was seen without delay. Pharmacist and staff were very friendly and efficient.
Went here after going to the vets as my dog got stung by loads of wasps. They told me to give him Piroton so came here to buy some. They refused to sell it to me even though it was recommended by my vet. Total waste of time!
Went to steyning pharmacy instead and they happily sold me a packet. They seemed much more understanding, and were far friendlier.
Under new management. Three of us had our COVID booster yesterday. Great friendly service. Clean bright store. Would definitely recommend.
Ultra efficient, polite & competent service from the in store vaccinator & counter staff. Judging by the previous reviews this store appears to have been successfully turned around.
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