Little Gems Cars Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Credit cards
Best KPortal Reviews
I brought a vehicle from Nick at Little Gems Cars back a month a go. I arranged finance before going to the dealership however Nick accommodated this and even though it was long winded he held the car and done everything he could to get me through. The car has been brilliant, Nick has been brilliant. I highly recommend Little Gems Cars. Excellent customer service....you will not be disappointed
Highly recommend Little Gems in Andover for all their help today! Picked up my BMW this morning and couldn't of been any more smooth since contacting them a week prior. Thank you again for making me feel relaxed when I visited and advised me on my budget and options with no pressure at all. Thank you!
Zak.
Nick (the owner) makes good first impression which you would expect from someone who owns used cars dealership. Unfortunately, when you start experiencing issues and require his help this is when all gets complicated and you have perfect opportunity to see a true face of the person who has just sold you your dream car. Originally advertised as in excellent condition, low mileage and drives like a dream. Since the purchase the engine, when starting from cold, was generating a lot of vibrations which where transferred to the cabin. I originally thought that maybe it was the nature of this engine but on one occasion several weeks after the purchase I left the engine run after it was turned on from cold and after 1 minute of idling the engine light showed up on the dashboard. It was apparent that there was an issue with the engine. Nick agreed to take the car back for repair which involved replacement of all fuel injectors. It was also agreed that the repair was supposed to take 1 day and I was going to get the car back day later (old courtesy BMW with big engine oil leak problem was provided). The car was returned to me 8 days later and once again described as "drives like a dream". Right after I got it back I went for a drive and just several miles later engine warning light showed up on the dashboard and the car went into limp mode (loss of power). The car was once again collected few days later and taken for additional repair which involved replacement of ignition coil. It now drives well but I have still been dealing with Nick and it has been an absolute nightmare. During second repair my OBD scanner was taken out of the car and left in the garage which dealt with the issue. Nick later on collected it and promised to send it back. It took me over a month, many phone calls, e-mail and text messages before the scanner was eventually sent back to me. I had also been promised that all the paperwork for those repairs were going to be sent to me. It has been several months now and countless requests but I have not received the paperwork which Nick himself offered to send right after the repair. Moreover we waited several months for V5C document to be sent out to us by DVLA. Nick had not informed DVLA about the fact that the car has new owner. When asked about it he lied to us that he informed DVLA about about this fact right after the car was sold which is not true as there was this 14 day period during which if we wanted to return the car for any reason we could which means that sending this information to DVLA during this time would be pointless as he had no guarantee we would keep the car. The overall experience with Nick and the company he represents, especially with after sale customer service, has been negative. Yes, he had fixed the car but he was obligated by the law to do so. Nick has lied to me and my wife on many occasions, not picking up the phone and not responding to e-mails on many occasions. Unfortunately, I find him to be dishonest and unpleasant to deal with.
Recently purchased a Honda jazz from this company and can only reiterate the good comments that other people have written. Good service pleasent people to deal with and no pressure. Will definitely do business and recommend this company again.
I collected my new car, Corsa SXi, on Thursday evening, 6th September, and would like to thank Nick and his son Sam for a fabulous service from start to finish. I had been looking for a car for a few weeks and their professionalism and friendliness has been second to none. Very helpful and eager to help. I will totally recommend this family business to anyone looking for a car. I found, pardon the pun, a Little Gem!! Thank you Nick and Sam. Ms. C
I've purchased quite a few second hand cars over the years. Nick at Little Gems Cars has to be the best Used Car Dealership I have ever come across. He can't seem to do enough for you. Real gentleman and a 1st Class little business............
Wow! I travelled by train across country to purchase a car from these guys! They were really helpful and made the process easy and smooth!! What a beautiful car I purchased from Little Gems!! I will travel back again soon to buy another car for my partner!! Thank you!
Hi Nick. Thanks for the response. When we bought the car in Jan, we did not test the air con controls, which we later found do not work. They have had to be repaired and rewired plus the gas refill at a cost of £222. A lesson learnt by me. Check ALL the controls work.
Quick Facts About Little Gems Cars
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 03:00 PM |
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