Leatherhead Hospital Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
I had an appointment for colposcopy. Walking in the 1st receptionist Jenny, was very welcoming and polite, giving directions as to where to check in. Going toward the 2nd reception to check in for the actual procedure, the receptionist was extremely loud asking so many personal questions, which is absolutely fine for the NHS record but there’s a way to do it. Someone could easily take the personal informations and do something with them. Also she kept addressing everyone as “darling” like not in a nice way, more rude way. Professionalism is very important.
Waiting area was very clean and welcoming, toilet was also clean. The nurse who came to get me was very kind. Then nurses Daska and Edyta both assisting Ms Faizah Mukri were extremely kind and helpful throughout. Ms Mukri was an absolute delight, her approach was extremely gentle, lots kindness and very professional. She explained everything in details and answered every single one of my questions and reassured me. I felt i have been super well looked after by the whole team. Thank you so so much.
Original review: My appointments keep getting cancelled with no explanation. This time it has not even been rescheduled.
Amended review: Finally got to attend the appointment that kept getting cancelled, and got referred here for something else too under a different discipline, and actually, this hospital is pretty great. Everyone I spoke to in person was kind, and listened. Appointments didn’t run too late, and things are actually getting done. It’s been much smoother and easier aside from the cancellations than Epsom, and it has a much nicer atmosphere.
I had to have a hysteroscopy and biopsy today at the clinic and I just want to say how amazing the staff were.
The clinic is clearly a very busy and needed service and the whole team were sympathetic professional efficient and understanding throughout my visit.
The reception staff were very attentive and between the team I was even able to get and receive a Zoladex injection all in one day also.
I would personally like to thank Mr Psychoulis the Consultant who managed to put me at ease and dealt swiftly with my procedure very professionally and informatively and Sharon Young who liaised with myself and the team in co-ordinating my care on this day.
This is the best hospital in UK.
My second visit and saw different staff/doctor. But my impression same. Always nice people.
Located in semi countryside and building looks old. BUT, all staff and doctors (or specialists) super high level from patient(customer)care to professional advise. Every staff charming.
Staff are amazing care beyond all expectations. They really get the vulnerability of the patient and know how to manage the situation in the best way for the patient. I would not hesitate to recommend this hospital due to the excellent staff.
I was referred to the Physiotherapy department in March, I had 5 sessions and saw 3 different physios who all had different opinions and gave me conflicting advice. I then missed an appointment due to unforeseen road closures and getting stuck in traffic, I called from the car to explain and they rescheduled another appointment which I attended. Before every appointment I received a reminder text which I thought was a very good service, however, I did not receive one for my latest appointment and as such missed the appointment, I rang to find out when it should have been and was called back this morning, what followed was maybe the rudest conversation I have ever had over the phone, the lady who called told me that because I'd missed a second appointment I had been discharged. At no point had I been made aware of this, and as I tried to explain that I had received no text to remind me and the first one was due to traffic which I called at the time she pretty much just hung up on me whilst I was mid sentence. Unbelievable. I rate the NHS highly but if you need a physio, go private.
The gynaecology Dept were the most lovely people I could ever have to help with my appointment. Friendly, caring, and the Doctor talked me through everything that was to be done. The Best!!
I came here a week ago for my Colposcopy appointment, and I can’t thank Jane and Danka enough who made the whole experience calm and pleasant and made me feel totally comfortable. It completely changed my feelings of anxiety about those kinds of appointments. Thank you!
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