Knights Dispensing Chemist - Alphega Pharmacy Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
Had the absolute worst experience with them. My GP sent my prescription to them instead of the pharmacy I requested, so I had to call them and request them to return it to the shelf so my other pharmacy can fill it. The first time I called the women said no problem and that she just did it now and it’ll appear in a few minutes. I walked to my pharmacy an hour later where they said this place still hasn’t done the request. I called back again and got a gentleman who was very rude and said to call back in 5 minutes so I did. He then proceeded to yell and be very aggressive and say he doesn’t care what his colleague said earlier and that he’ll do it in his convenient, and then hung up on me. Absolutely unacceptable behaviour for a chemist that has no issues taking your money but the most issues to resolve any requests.
Writing this review for Mr Singh the Pharmacist. He's one of the kindest men I know. He's so patient, extremely knowledgeable
Always has time to advise and help
His Staff are very helpful and kind too.
Thankyou Mr Singh
Sallyann
I have used Knights for years. Always a great service.
I went there yesterday before closing time by walking. But they were closed. This morning, I rang them to make sure they are open. I explained the reason why I am calling. The woman said "we are open ". I thought she didn't understand what I wanted to say. So I told her " you should be open until closing time". She said " we are open now ". No sorry at all. Now, I want to complain about these attitudes. I was going to talk, then she just hung-up. How rude is this? I am going to change
my pharmacy.
Very helpful staff, very empathetic. Open till 5:30pm on Saturdays which is good to know as most pharmacies seem to close at lunchtime. I Wii definitely use tha pharmacy again.
I normally come to this pharmacy to collect my prescription medication, which has to be ordered since it is a controlled drug. I came in last Thursday (11/08/22) to collect it and they told me that it would be available to collect the day after. I came to collect them today (16/08/22) only to be told that they couldn’t order it since it was out of stock. However, they told me nothing of this over the phone, so you can imagine my frustration and disappointment when I learned this. I ended up collecting it from Well pharmacy across the road, which in my opinion, is a better pharmacy.
I always choose to support small businesses, and I make a deliberate choice to support independent Chemists, however I found the senior female staff member very rude, blunt and unhelpful. I understand during a pandemic that routine business is harder but that doesn’t give an excuse for being short with customers and rudeness. I also heard complaining about general customers out loud at the back which I found unprofessional. I will be looking for another pharmacy or going across the road. Very unfriendly atmosphere.
They denied me access due to my disability. I have an assistance dog and they basically yelled to me across the store to leave. Said that only guide dogs were allowed. My dog was sitting nicely next to my wheelchair at the time, while I explained guide dogs are only one type of assistance dog, but other disabled people have them too, and they are legally required to give them access. I said I could show them the law on my phone (I have the full law and a pamphlet for business on my phone for these cases. No one else has denied me access after the misunderstanding has been cleared up.) and they said they didn't care about the law. I asked again if they just said they don't care about following the law, and they said yes and told me again to leave. I said I'd be making a complain, and left.
This made me feel really sad, anxious, and upset. This place doesn't care about disabled costumers. Being a chemist, they should know better.
Quick Facts About Knights Dispensing Chemist - Alphega Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 05:30 PM |
| Sunday | Closed |
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