Jhoots Pharmacy Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Crowd
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LGBTQ+ friendly
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Transgender safe space
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Other
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LGBTQ+ friendly
Best KPortal Reviews
One star is too generous. This pharmacy is the worst, leaving critically ill patients in danger. My nan has been needing morphine for 2 years & the last 3 months it has been an issue leaving her without pain relief for up to 2 weeks. They don't answer phone, close at lunch time every day and they lie - advising that medicines have arrived when they haven't. When I have the energy, I will be reporting this pharmacy - they aren't fit for purpose.
Never can get through on phone, calling 10’s of times given up and gone elsewhere. Previously been left sitting waiting for a prescription for 20 mins only to be told it’s out of stock (more than once) ????
No problem with the counter staff. In reviews they seem to get the wet end of the stick regarding opinions. It's the shoddy, inconsistent tripe service from the pharmacists that seem to work there. Is being a pharmacist now like being an estate agent?
Never answers the phone rang 16 times in a row. Rang for the rest of the day still nothing. I gues im lucky its not a life essential prescription I need
Frustrating opening hours as if need to pop in lunch break or only available on a weekend they aren't suitable but otherwise never had any issues
If I could give 0 stars I would. You would think a well known company would be efficient enough to open its doors on time. Not 10 minutes late, especially when there are 6 individuals inside stood around doing nothing. The accountability to which any other profession would be held seems lost on this pharmacy.
This place has zero customer care, I’ve been using this chemist for years because it’s attached to my Dr. I had an email from my GP to go and have my blood pressure tested At a chemist before I collect my prescription, so naturally as my prescription was waiting for me here, I thought what a better place, two birds one stone.
Wrong!! Apparently you have to pre book on line and pay £7 for the privilege. But was told if I go to knights chemist , it’s free and no booking. The young girl that informed me of this is extremely pleasant, which is rare in this chemist. However when she tried to confirm this with the most miserable staff member on the planet, the blond that always!!! Looks miserable, she just shrugged her shoulders and grunted some inaudible comments. I then went over to knights…. What a difference? So so helpful and pleasant. Obviously I’ve now signed over to knights, should’ve done it years ago. Never had a single positive experience in Lloyds parkside. Either send her on a customer care course or p45.
Absolutely awful service!
If you really want to experience the absolute worst possible customer service, then this is the place for you!
If you dare to trouble them with a need for life preserving medication, then come on in, you can be assured of a truly hostile welcome, followed by a barage of grunts which will require the following information:
Name, which will of course need to be repeated several times with the assistant going back and forth to a row of draws behind the counter, this will then be followed by several servings of, " when did you order it". Several more journeys are then required to visit the draws of mystery. All this is done with an air of charm and compassion, a feeling that you are the most valued customer in the world! ( you get that I'm being sarcastic, right?).
After this initial stage we then move on to the next session which includes the following, which may include all or some of these scenarios:
The doctor hasn't sent down the prescription ( electronically sent whilst with doctor) which then requires a futile waist of your surgeries time in confirming what you alread knew, that, yes your prescription was sent by the doctor.
The prescription is not ready yet ( been ordered several days or sometimes 2 weeks),
We haven't got all the items, you will have to come back to collect, at which point you can then repeat all the steps already mentioned above!
All this happens whilst clocking up a small fortune in parking charges, let alone your taxi meter. You have to remember of course, that all these problems are your fault!, certainly not Lloyds.
Ohhh and my particular favouite, if you have a disability, you get treated to an even more generous serving of contempt!.
This includes shouting out your name and asking why aren't you paying for your prescription!,
In my particular case, a person who is stood with a long white cane, a must have trendy fashion accessory for any occasion, certainly not the white cane that is internationally recognised as a signal that a person may be blind!
"Can you write down your name and address as I have not embarrassed you enough yet, and in order for me to do so, we need to go through all the steps yet again in order to make you feel truly degraded and humiliated.
If you like to be treated with utter disdain, and still not get what you came in for, then please visit here...... I'm sure you won't be disappointed
Quick Facts About Jhoots Pharmacy
Today
Opening Hours
| Monday | 08:30 AM - 07:00 PM |
|---|---|
| Tuesday | 08:30 AM - 07:00 PM |
| Wednesday | 08:30 AM - 07:00 PM |
| Thursday | 08:30 AM - 07:00 PM |
| Friday | 08:30 AM - 07:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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