Heath Town Pharmacy Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Crowd
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LGBTQ+ friendly
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Transgender safe space
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Other
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LGBTQ+ friendly
Best KPortal Reviews
Do not bother with this place! All of them here except the young Asian man at the counter are silly and uneducated. The pharmacist has clearly paid for his degree abroad! Constantly mess up and say things are not in stock! Unhelpful and useless are an understatement! Will not bother to bring any prescriptions here again. Not profiting from my ill health again! The large Caucasian woman is the most useless person I have ever encountered in my life! God knows why they employ her!
This pharmacy changed my mom's nominated pharmacy without her permission. I had to use this pharmacy on behalf of my mom as I had a hospital issued prescription and her normal nominated pharmacy did not have the item in stock. When I collected the prescription early last week, I assume it was the pharmacist (young Asian man) that served me, asked me if I wished to change the nominated pharmacy. I refused and explained that the pharmacy was too far away and I had only come there as the normal pharmacy did not have the item in stock. He advised me that they had a delivery service, I still refused, he then said I could change to them in the future if I wanted. I found this very unusual at the time, as he seemed very persistent to get my mom's pharmacy changed - but I wasn't the patient so I couldn't do this anyway and secondly the pharmacy was too far for my mom to travel (nearly 40 minutes walking distance, while her nominated pharmacy is 10 minutes walking distance). A few days later, my mom logged onto her patient access account to order some repeat medication, and was shocked to find that her nominated pharmacy had been changed to Heath Town Pharmacy without her permission. It was lucky that she had noticed this, as she is a pensioner and has been in and out of hospital recently and very dependent on certain medication. If she had not noticed that her nominated pharmacy had changed and her medication had not arrived, then I fear to think what would have happened and the possible detrimental effect on her already poor health. Thankfully, she noticed the unauthorised changed and changed her pharmacy back to her original pharmacy. I will be taking this matter through the official channels and seriously regret visiting this pharmacy. Unfortunately, the Google review service doesn't have the option of giving zero stars for a review, so in order to post this review I have had to choose 1 star.
Shocking. I take a medication that I need in order to function day-to-day. I went in to collect my prescription on a Friday (it should have been ready to collect the tuesday) and I was told the pharmacist had gone out to lunch and wouldn't be back for 30 minutes. I had to get to work and don't finish until late evening so had to go without my meds, needless to say, I had a very bad day at work. I go again on the Saturday at 3:30, as the sign outside says they are open until 5:30 I expect them to be open. The door is locked and the lights are off, by 4pm the shutter is down. I now have to go another day without meds and they don't open Sundays. It's going to be a very long and difficult weekend. Shocking.
Edit... Finally got my prescription today. I pay for prescriptions and they tried to charge me for two lots, but I only take the one medication. Turns out my prescription had been stapled together with another patient so I was being charged for my meds and a strangers. Good job I checked or I would have ended up seeing somebody else's personal details.
Why do they even have a phone? They never pick it up for god sake. And they so slow at prescriptions they tell you its ready you arrive and its either lost or things missing or just not ready. They used to be so good but now I have no idea something has happened new management or something as they are shocking
Whoever was on in lloyds tonight were so unprofessional I'd never seen them before. They had the door locked before 6oclock. if they can't handle the people like the staff that are there daily they should not be working there. Waited outside for ages to be shouted at that my meds was not there when doctors had sent it. And then door was locked and she walked away. Hopefully I don't have a seizure over the weekend
Staff are amazing I have used this pharmacy for over a year never had a problem allways service with a smile ???? you lady's are amazing carry on doing what ur doing girls
For proscription you have to wait day to days.
The big problem are the stuff very rude
If you ask for help or to tell them to explain to me they saying we can’t we busy also they have no experience how to talk on the phone to patients they keep saying call back in 20 minutes I’m really busy
Some staffs are helpful but some staffs are not nice, opening the shop late without notification, wait long time for ordering prescriptions...
Quick Facts About Heath Town Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:30 PM |
| Sunday | Closed |
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