Hartshill Pharmacy Info
Amenities
Service options
-
Delivery
-
In-store pick-up
-
In-store shopping
Accessibility
-
Wheelchair-accessible car park
-
Wheelchair-accessible entrance
Crowd
-
LGBTQ+ friendly
-
Transgender safe space
Payments
-
Credit cards
-
Debit cards
-
NFC mobile payments
Other
-
LGBTQ+ friendly
Best KPortal Reviews
They really are the loveliest most friendly team. Nothing is too much trouble. Finally a stress free chemist experience. Thank you. After posting this I read other reviews and I'm shocked tbh. Not my experience at all and I go in here at least once a fortnight.
Under new management and is better for it, very good delivery service, needs new signage,
Under new ownership....If you thought it was bad before, get ready for a very rude pharmacist. My wife's prescription was on the computer but they had lost the paper work. The chemist told a man to use Google translate before trying to fill out an exemption form as he's too busy, ending up with the chemist throwing the form at the man. Another chap was refused a specimen jar as they had 1001 things to do.. -100 stars
Doesn’t even deserve a 1 star, the blonde lady at the counter has the poorest customer service I’ve ever experienced in my life. She looks physically annoyed and angry that you’ve asked for your prescription. Horrible service, staff there should feel ashamed for how rude they are, particularly as it’s people who are unwell and isolated so at least have some human decency to smile or even just be kind as this can go a long way.
Absolute saga with this pharmacy. One prescription, with one drug in two different doses. I had to visit 11 separate times and ended up getting charged twice for the same item (because they didn't spot an error with the prescription before filling it). And while this wasn't bad enough some of the people who work there have an awful attitude. I can't wait until the new pharmacy is built and I can stop using this one.
This pharmacy has improved immensely, there were teething problems when new staff were brought in.They try very hard to please.
I would now recommend and thank all the staff for their hard work.
Would give 0 stars if possible. Was just served by the rudest woman I think I have ever met. Went in and told them I was there to pick up a prescription and my response was ‘well I need a name???’ And everything followed by that was nothing but rude. When arriving, I stood there for 5 minutes whilst the two woman were chatting away about non work related things. I was being completely ignored, and standing doing nothing Also got there to be told my prescription wasn’t in stock. Will never be using a Lloyds pharmacy again purely for the fact this one is disgusting!
The most appalling customer service. The manager was very condescending! I paid a £9.35 for a prescription yesterday - but when I got it home it stated on the front of the packaging it contains penicillin. I am allergic to penicillin so rang the GP who reissued my prescription today. At the chemist I was charged another 9.35, when i queried the charge the manager put on his arrogant shoes and gave me this analogy if you ordered a pizza in a restaurant and sent it back - They wouldn’t be able to resend it out to a customer! I responded by saying if they sent me out a pizza that could potentially kill me id be asking for a replacement without charge!! I added on that if I was low income I might now be choosing between medication or food on the table as a result of someone else’s error!
Perhaps the GP was at fault for prescribing the wrong medication, but pharmacists check when they prescribe pain killers - maybe they should check common allergies to - especially when there is a no return policy in place. Ultimately the man who I assume was management might need to obtain some customer service skills if he wants to achieve repeat business!!!! The first review I have ever left, that’s how angry this experience left me!
Quick Facts About Hartshill Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 01:00 PM |
| Sunday | Closed |
How to go there
Location
Places